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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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June 20, 2022

Debbie is the most professional and customer focused person I have ever been around. She always greets me in a very welcoming way. Love to see here when I drive in. More

by WHATLEY1ON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Debbie and our team. We're glad to hear she delivers such a great experience! Paula Quick Owner Loyalty Manager

June 20, 2022

Debbie was great took care of all my needs and was supper friendly about it. More

by WGMILLERCREATIONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 19, 2022

Great customer service, professional, attentive and knowledgeable. Went above expectations to correct problem ensuring the brand name. More

by M. Gardner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jun 20, 2022 -

M. Gardner responded

Thank you for serving

June 19, 2022

Great service always. The staff is wonderful to work with. My car was ready on time. More

by dclaudine06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright, Paula Quick , Donnie Washington, Raeshaun Jones, Michelle Ross, Bruce Wasson, Kavon Smith
Report | Print
Jun 20, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Apr 10, 2023 -

dclaudine06 responded

Always good service

June 19, 2022

Always easy, quick and efficient everyone keeps us well informed been coming here for years! More

by nydia021683
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Michelle Ross, Bruce Wasson
Report | Print
Jun 20, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

June 18, 2022

Super nice and clean Rashawn was professional and great with the service of my car More

by SQUIRES.CATHERINE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Report | Print
Jun 20, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Raeshaune to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 18, 2022

The dealership showroom and bathroom was very clean. Employees greeted you when you arrived. They were very polite, professional and knowledgeable. More

by slim.brice64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Report | Print
Jun 20, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 18, 2022

Wait time for the 3rd time in as many visits was over 3 hours, only to tell me my car failed inspection. Well I've gotten. A 2nd opinion and what I was told was wrong with my car was a lie. Was able to get More

by RICH3255
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2022 -

Nissan of Richmond responded

We appreciate your taking the time to leave us this feedback. Thank you for bringing this to our attention. It’s unfortunate things did not work out for you this time. Paula Quick Owner Loyalty Manager 804-346-4200 x, 1000

June 17, 2022

They took care of my service needs and we’re great to work with. Smiling and pleasant staff. More

by gwilli98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright, Paula Quick , Donnie Washington, Raeshaun Jones, Bailey Thompson, Michelle Ross
Report | Print
Jun 17, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Paula Quick Owner Loyalty Manager

June 15, 2022

Customer service was great! Very friendly employees. I appreciate the drop off and go anytime, especially when I need to get to work early. More

by cmm2428
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jun 15, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

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