Nissan of Richmond - Service Center

Great people. Nice facility. Quick service. Will be back in the future to get work done. Thanks Nice facility. Quick service. Will be back in the future to get work done. Thanks More

Straight to the point. Quick and solved every issue in a timely manner. Great service. Quick and solved every issue in a timely manner. Great service. More

There was a calm and relaxing atmosphere as I entered the service area. I was taken care of quickly and I was able to pick up my vehicle in the same manner. service area. I was taken care of quickly and I was able to pick up my vehicle in the same manner. More

They totally xxxxed up the registration of my vehicle. The finance manager entered invalid addresses and different addresses in each section of the paper The finance manager entered invalid addresses and different addresses in each section of the paper More

This dealership was super quick and efficient. The pricing was reasonable and Debbie was a great help! The pricing was reasonable and Debbie was a great help! More

This dealership keeps me up to date with the service work on my car. Their work is always honest. on my car. Their work is always honest. More

I brought my car in due to noise a concerned. The left ft wheel bearing needed replacing. This was resolved during visit. My Infiniti drives smoothly. The left ft wheel bearing needed replacing. This was resolved during visit. My Infiniti drives smoothly. More

This dealership has exceptional customer service, especially in the service center. Special thanks to Donnie Washington and Chandra Wright. (I saved their cards) because they went above and beyond t especially in the service center. Special thanks to Donnie Washington and Chandra Wright. (I saved their cards) because they went above and beyond to square me away. More

Inept. After an appointment for a state inspection, Nissan service told me to make an appointment for a transmission issue that popped up when a diagnostic After an appointment for a state inspection, Nissan service told me to make an appointment for a transmission issue that popped up when a diagnostic test was done. Dropped off the car the night before and received a phone call the next afternoon asking me why I brought it in. Um, because you told me to. The service person was very curt with me about it. She checked into it and a service manager called back blaming a technician for not updating the file. The fixed it the NEXT day, called me about 3pm, offering to put the keys at the front desk because service closes at 5 (or 6). I did arrive after 6, but no key was left at the desk. I asked to speak to someone in charge who subsequently explained that service and sales departments are separate and they could not get my key. Finally picked it up today. This Nissan dealership is terrible. One side does not help the other. Throwing the technician under the bus is a sign of a poorly run company. “We’re sorry for the delay, there was miscommunication. We will repair your car as soon as possible.” That should have been it, but nope. Blame the little guy, assume no responsibility for the service team, and barely apologize for the lost time without my car. Oh, and the sales person who called and texted, ghosted me when this cluster f happened. So no, I will not be trading in my car and buying w new one. Just nope. Mistakes happen. Just own them, apologize, and make up for the mishap. Customers return after good experiences. This was not one of those times. More

My service appointment lasted a tad longer then i would have liked, but overall it was good. And everyone was very pleasant. And the car wash was a nice touch! So thanks! have liked, but overall it was good. And everyone was very pleasant. And the car wash was a nice touch! So thanks! More