Nissan of Richmond - Service Center

Great service, as usual! Super quick, honest and helpful, and I didn’t feel like anybody was trying to upsell me or pressure me to do more than I needed. Super quick, honest and helpful, and I didn’t feel like anybody was trying to upsell me or pressure me to do more than I needed. More

Michelle was great! From start to finish she was super helpful! I want to work with her moving forward! From start to finish she was super helpful! I want to work with her moving forward! More

Very friendly! Prompt service. Quick to respond and responded appropriately to my questions and the needs. Prompt service. Quick to respond and responded appropriately to my questions and the needs. More

The employees seem very Unorganized, and long wait time. I really dont appreciate or understand why they drive our vehicles so aggressive and fast if we still have to wait 2 and half hours for a state inspe I really dont appreciate or understand why they drive our vehicles so aggressive and fast if we still have to wait 2 and half hours for a state inspection that the dealership requires an appointment for. More

I scheduled an appointment only to arrive to be asked if I could come back at a later time. Because the technicians was going to lunch. So it was inconvenient for me. I could come back at a later time. Because the technicians was going to lunch. So it was inconvenient for me. More

The service team was courteous and helpful. I had zero issues with service during my last visit. I had zero issues with service during my last visit. More

When I purchased my car I was told I would have oil changes for a lifetime and they have reneged on that promise. I don’t think that’s very professional or honest. changes for a lifetime and they have reneged on that promise. I don’t think that’s very professional or honest. More

The employees were very nice and explained everything, it was nice of them! Thanks them! was nice of them! Thanks them! More

Chandra makes all my service visits go smoothly. Very helpful and pleasant all the time. If there is any issues she makes sure she addresses them. -Shelby Very helpful and pleasant all the time. If there is any issues she makes sure she addresses them. -Shelby More

My service advisor, Michelle, was fine. the music in the lounge was full of profanity. It took over 3 hours to get battery check, which is a little extreme the music in the lounge was full of profanity. It took over 3 hours to get battery check, which is a little extreme More