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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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June 04, 2022

Always great service when we bring in our vehicles. The associates were very warm and welcoming upon arrival. Will be happy to recommend this location to all family and friends. More

by Nate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young man also helped me
Jun 06, 2022 -

Nissan of Richmond responded

We appreciate your taking the time to share your feedback. This is what we strive for! We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 03, 2022

It’s was a king wait but it was worth the wait I got the results I wanted More

by VALDUNAWAY55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Harris
Jun 03, 2022 -

Nissan of Richmond responded

Thank you for your review. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 03, 2022

Did a patch on my tire that did not last. While traveling from FL, the tire pressure went low and we had to find a dealer outside of Savannah, GA to repair the tire. They were not complimenta More

by marilynbeck53
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Jun 03, 2022 -

Nissan of Richmond responded

Hello, we appreciate your taking the time to leave us this feedback. Thank you for bringing this to our attention. Please feel free to call me at the number below if you would like to discuss further. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x, 1000

June 03, 2022

They were able to diagnose and solve my issue in a timely manner. Staff and pricing are good. More

by victor.millner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Jun 03, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 03, 2022

Everyone was super friendly, service was quick and the dealership is super clean. There’s a kid room with toys which made my visit even more satisfying More

by MINDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Employee not listed
Jun 03, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department. We appreciate the five-star rating. We will be sure to share your comments with our team and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

June 03, 2022

Raeshaun was great, great customer service, and he was extremely helpful with my concerns about my vehicle. More

by neika30
Recommend Dealer
No
Employees Worked With
Raeshaun Jones
Jun 06, 2022 -

Nissan of Richmond responded

We appreciate your taking the time to share your feedback and for the kind words on Raeshaun. Did you mean to give the dealership 5 stars, as well? I noticed we only got two. Please advise. You can reach me at the number below. Thanks, Paula Quick Owner Loyalty Manager 804-345-4200 x. 1000

June 02, 2022

Always friendly, professional and honest. Nice waiting area. Vehicle ready when promised. So glad I am a Nissan of Richmond customer More

by robinmines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Harris Sales
Jun 03, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. This is exactly what we strive for! Paula Quick Owner Loyalty Manager

June 02, 2022

The service center did a great job was very polite. Got the job done as soon as I could. Unfortunately I had to pick up the car after service hours yesterday 5:30-6:00pm. Stood at the front desk for a More

by alicia.c.d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Nissan of Richmond responded

Thank you for the 5-Star review! If you would, please call me directly at the number below to discuss your experience regarding picking up your car. I would like more detail as we strive to offer top notch service throughout the dealership. Sincerely, Paula Quick Owner Loyalty Manager

June 02, 2022

Service staff went out of their way to help and assist me getting back on the road. Polite and fast More

by mlmood309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Raeshaun Jones
Jun 03, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 01, 2022

They told me exactly what needed to be done to my vehicle. What needed to be taken care of right away and what could wait. No pressure! More

by SHAKOLA0521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Jun 02, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

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