Nissan of Richmond - Service Center

My service rep was fantastic, so helpful. She continued to check in and keep me posted on how long the wait would be. Very attentive, polite & professional. She continued to check in and keep me posted on how long the wait would be. Very attentive, polite & professional. More

I always receive great service from the staff when I bring my car in. The only place I let service my car. bring my car in. The only place I let service my car. More

Customer friendly and on time service. Provided exactly what i needed with explanation. Will continue to use. Provided exactly what i needed with explanation. Will continue to use. More

I had such great service, and gained so much valuable information about my vehicle. I was extremely happy with my service information about my vehicle. I was extremely happy with my service More

From the moment I called, to arriving for my appointment, the service was pleasant and accommodating. appointment, the service was pleasant and accommodating. More

Great customer service/nice knowledgeable staff great service beautiful dealership a good variety of car and SUV’ in the most delicious colors - makes me want a new vehicle but it’s not time yet! service beautiful dealership a good variety of car and SUV’ in the most delicious colors - makes me want a new vehicle but it’s not time yet! More

I dropped my car without appointment and they were able to fix all the required maintenance on time. They only forgot the clean she had promised. Overall I had amazing experience with my Service Dept Rep to fix all the required maintenance on time. They only forgot the clean she had promised. Overall I had amazing experience with my Service Dept Rep Donnie More

I scheduled a 8:15a appointment on a Friday to have my AC checked. I received a call around 9a but it was their sales team calling to try and buy my vehicle due to the used car shortage. By noon, I hadn’t he checked. I received a call around 9a but it was their sales team calling to try and buy my vehicle due to the used car shortage. By noon, I hadn’t heard anything from the service department so I called and had to leave a message with the receptionist. By 3p I still hadn’t heard anything and called and left another message with the receptionist. I told her I knew they closed at 5p so I needed to know something about my vehicle. Still no call. I stopped by after work and everyone in the service department had left for the day and no one in sales could give me any information or could even give me my key back. The next morning I called and was told that my car was not looked at yet and that my service rep was off until Monday so I would have to wait until then to get my car looked at. I know things happen but someone definitely should have called and at least told me that they didn’t have time to look at my car and given me the option of rescheduling instead of assuming I was would be fine leaving my car for 4 days for an AC diagnosis. I did cancel the appointment and picked my car up on Saturday. The lady helping me when I got there did apologize for the issue, More

Everyone and my service was great! Definitely will be going back for further cars and service Definitely will be going back for further cars and service More

I always choose this service center for all my scheduled maintainence. The staff is friendly and I'm out quick. maintainence. The staff is friendly and I'm out quick. More