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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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May 26, 2022

Very friendly staff, willing to give you a good service and respond for any inconvenience. More

by NIPON183
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones, Bailey Thompson
Report | Print
May 26, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! We truly appreciate your business! Paula Quick Owner Loyalty Manager

May 26, 2022

My experience was absolutely great! ! They were so nice and also didnt take as long! More

by REGINAE15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Quick
Report | Print
May 26, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our Service team. Your feedback is what we strive for! We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

May 26, 2022

Customer service was amazing. I got what i needed done along with a few recommendations on what i needed to get done next. Love the people there More

by ADRIANAGRANT64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 26, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 26, 2022

I always like coming here mostly cause of the friendly customer service. They make you feel like family! More

by CHERMAINE338
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 26, 2022 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

May 26, 2022

Car was unwashed and unvacummed. Took a long time to provide service. Not a good service at all. More

by DANISHJAFFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raeshaun Jones
Report | Print
May 26, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than excellent experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would, please contact me as I would like to discuss your experience with you in further detail including your name and date of visit Sincerely. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

May 29, 2022 -

DANISHJAFFER responded

Sometimes I wonder why I even purchase a NISSAN. They are quick to up-sell but not too concerned with customer service post sales. Future buyer be-aware. Thanks, Danish

May 25, 2022

This dealership is one of the best to choose from very good customer support and great response time More

by WOODSONHENRY4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 25, 2022

Customer service was phenomenal my associate was amazing she was more than helpful and she explained everything and didn’t make me feel stupid. She was patient with me and my disabled son she was welcoming More

by gina317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
May 25, 2022 -

Nissan of Richmond responded

What an absolutely wonderful review! It's fantastic to hear that we provided you with such great customer service. This is what we strive for. We truly appreciate the opportunity to do business with you and thanks for doing business with Nissan of Richmond! We look forward to seeing you and your son again! Paula Quick Owner Loyalty Manager

May 25, 2022

Very polite and patient with me. They worked hard to put me at ease about my decision More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stern, Bryan Santana
Report | Print
May 25, 2022 -

Nissan of Richmond responded

Thank you, Jennifer, for taking the time to leave us this fantastic, Five-Star review. We appreciate your business and our team looks forward to serving you again soon! Please let us know if we can be of any further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

May 25, 2022

I LOVE the service at this dealer. I've never been so well attended to when dealing with an establishment that delivers services. More

by MCTCHAPMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Donnie Washington, Raeshaun Jones
Report | Print
May 26, 2022 -

Nissan of Richmond responded

Thank you for your comments! It has been a pleasure serving you. Quality customer service is always our number one priority and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond - we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 24, 2022

The service was excellent. Everyone was very friendly and the service was done on time and at a reasonable price. More

by Redcraven25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Report | Print
May 25, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 25, 2022 -

Redcraven25 responded

I thank all of you. There are plenty of places you can buy and have your car serviced but not all dealerships can back their product with quality service. The way you treat your customers will truly make the difference if you have established a relationship for life. Keep up the great work Team Nissan Richmond.

May 25, 2022 -

Nissan of Richmond responded

Wow! Thank you so much and you're welcome!!!! Always happy to help! Paula Quick Owner Loyalty Manager

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