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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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May 22, 2022

The service center is always clean and nice. The work is done on time and the team is very efficient. Chandra is amazing as well! I love when I come in and she is working! More

by Sheron517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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May 23, 2022 -

Nissan of Richmond responded

We are very happy to hear Chandra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

May 22, 2022

They were able to accommodate me last minute! Also, the service representatives were super sweet and knowledgeable about the things I needed done to my vehicle More

by Shannon J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Nissan of Richmond responded

Shannon, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Debbie met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 22, 2022

Debbie was very welcoming and did a great job of making sure my wait wasn’t too long. Much appreciated! More

by frazierfam2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Nissan of Richmond responded

Thank you! Debbie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 22, 2022

Service rep, Donnie, was great. She got be in really quickly. Although issue was but fully resolved. More

by Igoldman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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May 23, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Donnie and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

May 21, 2022

They were upfront about the wait time and honest about the service I needed for my car. More

by bwaters004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

May 21, 2022

Nice person, nice lady to speak with. Told u in well description what was wrong & had to be replaced. Great employee!! More

by PERGERSONPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

May 21, 2022

Timely and accurate service, good pricing my advisers was super friendly and great with communication More

by APHOWELLJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
Report | Print
May 23, 2022 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

May 21, 2022

Too many changes. I missed the original staff & process. The customer service representatives give incorrect information when you call. The service checklist is incorr More

by DTYLER0005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raeshaun Jones
Report | Print
May 23, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact me at the number below. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 20, 2022

The manager was able to get my vehicle back sooner than anticipated and took care of everything. More

by mkskylapaulson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
May 20, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 20, 2022

It’s always a pleasure going to see my fave Nissan family. They make sure I am taken care of. More

by Tiara B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JB Technician, Donnie Washington
Report | Print
May 20, 2022 -

Nissan of Richmond responded

Thank you for this 5-Star review! Quality customer service is our number one priority, so we're happy to hear that Donnie goes above & beyond for you. Thank you for your excellent review and choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

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