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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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May 20, 2022

How can I say this……. The customer service and the speediness of my service is always excellent. More

by Tiara B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Breanna in rentals, Chandra Wright, Donnie Washington
May 20, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 20, 2022

The staff was welcoming, provided a detailed description of what was needed and did a great job of keeping posted on the car’s progress. Thank you More

by PKCOYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department. We appreciate the 5-Star rating. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

May 19, 2022

This dealer suck, this dealership is the worst dealership service experience I have ever had in my life. More

by jsphwito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Hadi, Raeshaun Jones
May 19, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 18, 2022

I've been having service here for over 15+ years. They have always been prompt, reliable, and courteous. More

by LYRICSONGBIRD82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Paula Quick Owner Loyalty Manager

May 18, 2022

Good service the clack was good it did not take long the price was OK More

by m_edwards67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 19, 2022 -

m_edwards67 responded

Good service

May 19, 2022 -

m_edwards67 responded

Good place to bring your car

May 18, 2022

Orlando was very professional I was not in to buy a car but liked the new Pathfinder. Because of his professionalism and no pressure I was sold on the vehicle. He was very knowledgeable and great to do b More

by Lswanrev3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle, Orlando Reyes
May 18, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Orlando and the team, and we hope you'll continue to enjoy your new Nissan! Paula Quick Owner Loyalty Manager

May 17, 2022

Donnie was terrific. She was polite, attentive and kept me informed. Great service. Very satisfied. More

by Igoldman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
May 18, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Donnie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

May 17, 2022

From drop off through pick up, I received friendly, clear service and communication. I was welcomed and had everything explained. I was called in a timely manner to provide details on my car. More

by JENA.SCHEVITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
May 18, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Jena! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 17, 2022

Nissan Of Richmond Service Department offers exceptional service and timely turnaround. After six years, I've never had one complaint or issue. Highly recommend every service advisor I've interacted with More

by JSFARMER70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard, Donnie Washington
May 18, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 17, 2022

The best customer service! Chandra is a rock star!!! She takes care of you always. More

by Y_alink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
May 18, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Chandra was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

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