Nissan of Richmond - Service Center

Nice, polite and efficient service. Rep was friendly and thorough as was the car servicing Rep was friendly and thorough as was the car servicing More

When I arrived I was unclear on how & where to receive an oil change. 5/14/22 @8am, the staff was helpful & pleasant. Got me in & out easier than expected!! oil change. 5/14/22 @8am, the staff was helpful & pleasant. Got me in & out easier than expected!! More

Excellent location with attention to customer needs. Every time I go, it’s exceeds my expectations. The service crew is great. Every time I go, it’s exceeds my expectations. The service crew is great. More

Good service, good explanation of car issues by Richard, friendly, professional staff, car appears to be working fine friendly, professional staff, car appears to be working fine More

Richard in the Service Dept was very helpful in getting my dtrs Rogue serviced after being away at college all semester and everything was overdue (insp, oil, tire rotation, etc). He even had it clean upon my dtrs Rogue serviced after being away at college all semester and everything was overdue (insp, oil, tire rotation, etc). He even had it clean upon pickup More

Very easy process. Took me on Saturday morning and it was quick and painless. Thanks. Took me on Saturday morning and it was quick and painless. Thanks. More

Every one was very friendly & very professional, I didn't have to wait too long to get my vehicle inspection done have to wait too long to get my vehicle inspection done More

Everything went great. Everyone was super nice and helpful. Service was really great all around Everyone was super nice and helpful. Service was really great all around More

Michelle at the service area was kind empathetic and helpful. Thank you very very much helpful. Thank you very very much More

I was charged for an oil change after purchasing my car from the dealership with lifetime oil changes included. I was told there was a change in ownership and policy, but it was in my purchase agreement. I from the dealership with lifetime oil changes included. I was told there was a change in ownership and policy, but it was in my purchase agreement. I asked for a copy of my purchase contract and was told that I had to bring it in myself to contest the charge (the service center employee acknowledged I was correct about my contract including free oil changes but that I needed to provide the contract myself despite the dealership undoubtedly having a copy on file). I did not appreciate being nickled and dimed by a dealership that I have already given tens of thousands of dollars. After waiting for over two hours (not a problem in and of itself) for my service to be completed I went to the service desk to ask if they could give an estimate if when they would be finished. I was informed it had already been completed a while before but for some reason no one bothered to inform me. Additionally I wanted to have my key fob serviced. The battery was replaced which did not solve the issue. I was told I need to make a separate service appointment despite informing them before my appointment that I needed my key fob serviced. Needless to say I won't be returning for any services that aren't completely free of charge like future oil changes (which will be free) and tire rotations. More