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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
May 14, 2022

Always awesome service especially Chandra Wright. List a star as I was told at 8:15 that the work would take 2hours. I didn’t leave there until 11:15 which was an hour over the estimate. And I had to More

by NLFELDMAN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Donnie Washington
Report | Print
May 16, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chandra and our team provided you with great customer service. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 14, 2022

Excellent customer service! In and out very quickly! The service department was very thorough with there checkpoints. Went over everything I needed to get done. More

by AMIYAH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 16, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

May 14, 2022

I had to call at 4:00p for my 9:30am appointment to see what was going on and they had “forgotten” to do the service. Fortunately they ended up NOT charging me for the service; as they should have More

by LAUREN-BOYKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2022 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Paula Quick Owner Loyalty Manager 804-346-4200 x, 1000

May 14, 2022

Need a oil change for a trip at the last minute and I was able to get scheduled the next day. Hugh help. More

by RFWEBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 13, 2022

Friendly and honest they never try to up sale you. They tell you exactly what your car needs! More

by Sory09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
May 13, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We appreciate the five-star rating. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

May 13, 2022

The service I was provided was unmatched. I greatly appreciate the staff for completing my vehicle in a timely fashion. More

by wawilliams33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Report | Print
May 16, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

May 13, 2022

Fantastic customer service lobby, quick service entry, complete service as requested. They also offered me an opportunity to convert my lease to general financing. More

by GRONDAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
May 16, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

May 13, 2022

MADE the appointment with no problem, took me in as soon as I arrived.Waiting was short an comfortable..I was out before I knew it. More

by 1266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Donnie Washington, Raeshaun Jones
Report | Print
May 13, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 13, 2022

Too long wait 2+hrs Too expensive for key fob. Came out with broken windshield More

by Cindy1757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
May 16, 2022 -

Nissan of Richmond responded

Thank you for this feedback, Cindy. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 17, 2022 -

Cindy1757 responded

Cindy Jones 706-581-3337 cindy1757@windstream.net

May 13, 2022

Waiting room was crowded men's room could have been alittle cleaner felt pressured in selling my pathfinder to the dealer ship they said they were going to give me a quote for my pathfinder but never g More

by BLKBELTFHJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2022 -

Nissan of Richmond responded

We appreciate your taking the time to share your feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

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