Nissan of Richmond - Service Center

They provide excellent customer service! One stop resolution very friendly staff. I would recommend to others. One stop resolution very friendly staff. I would recommend to others. More

I'm very pleased with the service and the staff is very helpful and friendly. helpful and friendly. More

Excellent service overall. Raeshaun took care of me the moment I arrived, answered my questions and was very courteous and efficient. My car was ready maybe a little earlier Raeshaun took care of me the moment I arrived, answered my questions and was very courteous and efficient. My car was ready maybe a little earlier than expected. I was very impressed with the attentiveness and courtesy I received throughout the service. More

Great Place to Have Service/// Service Writers are very helpful .Every one in service is their to help the customer. helpful .Every one in service is their to help the customer. More

Friendly and efficient. Car maintenance is my least favorite task but the service department managed to make it a pleasant experience. Thanks. Car maintenance is my least favorite task but the service department managed to make it a pleasant experience. Thanks. More

Chandra is the best she got me in and out and everything taken care of!!! She’s has been here the past few years since I’ve been coming in and even when she wasn’t my direct representative she was always fr taken care of!!! She’s has been here the past few years since I’ve been coming in and even when she wasn’t my direct representative she was always friendly and made sure I was being taken care of!! I’m so glad she is the new service manager well deserved!! More

I was very surprised at the customer service and service because after seeing bad things about dealerships on television I was slightly expecting some sideways stuff but instead I got straight to the point because after seeing bad things about dealerships on television I was slightly expecting some sideways stuff but instead I got straight to the point good service More

Dealership did not tighten lug nuts on my wheel after an inspection. When I returned to have them diagnose the noise it was making, they said it was my non OEM brake pad rubbing the rotor. I drove my car an inspection. When I returned to have them diagnose the noise it was making, they said it was my non OEM brake pad rubbing the rotor. I drove my car and the problem got worse which led ME to discovering the loose lug nuts. So not only could they not figure out the problem, they wanted to charge me hundreds of dollars to change rotors and brake pads when it was just loose lug nuts. That is not even mentioning the negligence of not tightening them in the first place! More

Debbie is awesome. Technicians not so much. I got an oil change and they claim they did multi point inspection. Got about 10 miles away and windshield wiper fluid light Technicians not so much. I got an oil change and they claim they did multi point inspection. Got about 10 miles away and windshield wiper fluid light came on. 🙄 More

Everyone was very courteous, efficient, and attentive to my wishes, especially the young lady who checked me in and called me when my car was ready. She is a people person who seems to enjoy her job, a real my wishes, especially the young lady who checked me in and called me when my car was ready. She is a people person who seems to enjoy her job, a real asset to your company. These extras make paying the bill a tad more pleasant. Thanks for making what could be an unpleasant chore more enjoyable. Bonnie Wiginton More