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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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January 19, 2022

Communication was clear, concise, and effective. Phil was very easy to work with and, remembered my unique preferences every time I came in. More

by stphnbell2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jan 20, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Phil and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

January 19, 2022

Worked me in same day for a new battery when mine died unexpectedly. They are always very helpful and friendly to deal with. More

by mmsmith83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jan 20, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

January 19, 2022

JJ kept me informed about the status of my car repairs. He put me in a loaner car until i got my car back. I appreciate the excellent customer service he gave me. More

by WND3656
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Jan 20, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

January 19, 2022

10 on 10. Very professional and great work. Should honor 10 on 10. Very professional and great work. Should honor back free oil changes which was promised/ committed to victory of Nissan customers More

by RKRISHNAMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Quick
Report | Print
Jan 19, 2022 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to reach out to you directly to discuss? I would love your contact information so we may discuss further. We appreciate your business. Thank you, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Jan 19, 2022 -

RKRISHNAMA responded

Typo. It’s 5 star service

Jan 26, 2022 -

Nissan of Richmond responded

Thank you for the revision! Paula

January 18, 2022

Super friendly associates and willing to help. However, this issue has been going on for a while and for me to get my keys re-configured, it took a while as they wanted me to pay for something they were su More

by OOUA0012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Report | Print
Feb 04, 2022 -

Nissan of Richmond responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

January 18, 2022

Every time I come In, the customer service is wonderful for me and completed within a timely manner More

by STRONCEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew , Phillip Weinman
Report | Print
Jan 18, 2022 -

Nissan of Richmond responded

Hello, thank you! We appreciate your feedback. We are always more than happy to assist you if anything else comes up. Take care! Paula Quick Owner Loyalty Manager

Jan 20, 2022 -

Nissan of Richmond responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 18, 2022

Always a great experience. I only prefer to go to this location for all servicing and car purchases. More

by Tiara B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jan 18, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

January 17, 2022

Exceptional service!Friendly rep.Completed the recall Exceptional service! Friendly rep. Completed the recall although that type of work isn’t normally on a Saturday. More

by VTHEHALLBUNCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jan 18, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jan 19, 2022 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

January 17, 2022

Phil was amazing he gave good customer service. Kept me up to date on everything. Called me everyday with a update. I will definitely be back. More

by meagan_brown1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jan 18, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Jan 19, 2022 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 17, 2022

I have brought 4 cars and they always took care of them it was a wonderful experience More

by Lawanda.booker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Jan 19, 2022 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

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