Nissan of Richmond - Service Center

No update after car is ready. After making the payment and receiving the car, noticed the problem is still not fixed. Was told it will take 15 mins more. I asked the person to call me once done but never and receiving the car, noticed the problem is still not fixed. Was told it will take 15 mins more. I asked the person to call me once done but never called. I had to call them after 40 mins to know that it is already ready for pickup. Bachground: It all started when I gave the car for regular oil change. After getting the car from oil change, Immediately I noticed the check tire pressure warning turned on, which was not on while dropping the car for service. The person there told me to drive few miles then it will go away. After 4 days it was still on and I also noticed visible tire pressure loss. When I dropped there they said there is a nail in tire. I told them it could have happened during service but they wanted proof. I had to replace tires with new ones at my own cost. Then after few days it started leaking again. I went there they put some pressure and told me to come back if problem persists. It did. They checked and said valve has to be replaced and I ended up paying $150 again. I felt like they messed up something during installation of new tires. On top of that, every time I drop my car at service center, some one calls me trying to convince to sell the car and buy a new car with them. Once I actually tried to find a deal during which they made hard credit check even after promising me it won’t be hard check. I complained but there is no action or anything at all. Recently they stopped doing the free oil change that they promised for life time when I bought the car with them. Several other such bad experiences. More

My Air bag & moon roof rubber was missing. Air bag issues resolved but no one looked into the moon roof issue. resolved but no one looked into the moon roof issue. More

Could write a thousand words, and they would all be positive!! They understand cars and customers! positive!! They understand cars and customers! More

This is the beat dealership in Richmond. Customer service is great and the work is always good. Never have any issues is great and the work is always good. Never have any issues More

Having my yearly state inspection done at the Nissan dealer was quick and easy. They have the correct parts on hand, should any be needed. I also like how the service folks keep me apprised if progress. dealer was quick and easy. They have the correct parts on hand, should any be needed. I also like how the service folks keep me apprised if progress. More

The staff was great. I had no issues. I had an early appointment and was out in a hour. Thanks nissan for all the help. appointment and was out in a hour. Thanks nissan for all the help. More

I had a great experience on my last visit. Matt was so helpful and hands and had great customer service skills.I would recommend anyone come her I’ve been going for a year now and love it helpful and hands and had great customer service skills.I would recommend anyone come her I’ve been going for a year now and love it More

Always the best part of my nissan ownership is the service they provide one of the best service departments service they provide one of the best service departments More

The staff is always courteous, the work is done well and in a timely manner in a timely manner More

My Service Writer JJ kept me informed on timing as parts had to be ordered. I appreciated his attention. I always knew the status. had to be ordered. I appreciated his attention. I always knew the status. More