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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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January 15, 2022

The service was quick and efficient. It didn’t take as long as I thought it would. More

by A.N.PURIFOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 15, 2022 -

Nissan of Richmond responded

Thank you for taking the time to leave us a five-star rating. We're glad we were able to help. We look forward to having you as one of our valued customers for years to come. Paula Quick Owner Loyalty Manager

January 15, 2022

Phil was attentive, pleasant and kept me informed. He was cognizant of timing and ensured I didn't have to wait any longer than I needed to. Would recommend facility to family and friends. More

by dennis.connell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 15, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're thrilled that you found your experience with Phillip to be a positive one. Thank you for choosing Nissan of Richmond, Dennis, and for helping to spread the word about us. We're here for you any time. Paula Quick Owner Loyalty Manager

Jan 15, 2022 -

dennis.connell responded

I hope that Phil gets recognized.

Jan 15, 2022 -

Nissan of Richmond responded

I'll be sure to pass your compliments along. Paula

January 14, 2022

My service advisor was very professional friendly and knowledgeable. She is a great asset to your company More

by DAILORELIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
Jan 14, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

January 14, 2022

Disappointed, had to bring it back the next day. I brought it for an oil change and tire rotation. They supposedly did the multi point check, when I picked up the car one headlight was out. Had to bri More

by nonnemacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

January 13, 2022

Upon arrival the service technician was very helpful and considerate. He went out of his way to make my visit less stressful. More

by joyced.smith63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Jan 13, 2022 -

Nissan of Richmond responded

Joyce, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

January 13, 2022

First time at this dealership. Was a bit worried about coming here but the technician assured me that I was in good hands More

by HCKSMALICK936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 13, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

January 13, 2022

I was told I would get free oil changes and my service tech said that it changed last year She got my oil change for free this time. I am very unhappy with the salesman who did not tell me the truth. More

by COSMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't rember
Jan 13, 2022 -

Nissan of Richmond responded

Thank you very much for taking the time to leave us this honest review. We take all feedback seriously and will share your comments with the team. Please let us know if you would like to discuss this further. Paula Quick Owner Loyalty Manager

January 12, 2022

Great service at the Broad street location. You feel safe driving home from the dealership. More

by Ashland417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Jay
Jan 12, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Jan 14, 2022 -

Nissan of Richmond responded

Thank you for the five-star review! We look forward to servicing you again! Paula Quick Owner Loyalty Manager

January 12, 2022

Very friendly and courteous. They repaired my tire promptly and although the tire was expensive it was worth it. More

by Mgeiger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ
Jan 12, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

January 12, 2022

They are very helpful and understanding with their client needs. They will do all they can just to see client and ok in getting a car. More

by margrettej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright, Chandra Wright
Jan 13, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Jan 14, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

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