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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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December 24, 2021

Appreciate the excellent service, once again, from Nissan of RVA. I will continue to use your service dept for all our vehicles More

by STEFARMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Dec 28, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

December 24, 2021

I duly trust that dealership because they respect all customers and no customer who comes there and give them good service More

by COLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
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Dec 24, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with the team and look forward to working with you again. Paula Quick Owner Loyalty Manager

December 23, 2021

Polite, don’t pressure you to get service you do not need. Will recommend to friends More

by Lucynort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Dec 23, 2021 -

Nissan of Richmond responded

It's great to hear that JJ was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

December 23, 2021

Very helpful service rep. He explained everything very well. I appreciated the complimentary car wash! More

by mwhite0910
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
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Dec 23, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Derek and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

December 23, 2021

As soon I walk in I got a the best lady greeted me and guide me where I spouse too. JJ help me with my car and explain to me what I needs to get done . Keep up the good work and keep up the great employee More

by sunnyzee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Dec 24, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

December 22, 2021

AS ALWAYS, EXCELLENT SERVICE FROM ANDY & MIKE IN AS ALWAYS, EXCELLENT SERVICE FROM ANDY & MIKE IN PARTICULAR! ALONG WITH THEIR CREW! SERVICE IS THE REASON WE CONTINUE TO BUY NISSANS More

by SPSVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ANDY & MIKE
Report | Print
Dec 22, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

December 22, 2021

We did a State inspection this morning on Toyota Camry , Job was done in one hour, unbelievable fast. Thank you NISSAN, Thank you, Matt. Happy Holidays!!! Larysa Mazur. More

by Chelovekpapa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt,
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Dec 22, 2021 -

Nissan of Richmond responded

Larysa, We appreciate your business, Matt and our team look forward to serving you again soon! Paula Quick Owner Loyalty Manager

December 22, 2021

They are timely, attentive, personable, and very clear on cost and the time a service should take. More

by pattie_g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Dec 22, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

December 22, 2021

Bc Nissan is full of crap this is my second vehicle with you guys and it's always some ba when it come to having integrity and do what's right by the customer and not sales point More

by cfgreen5456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The whole Nissan
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Jan 08, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to me directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

December 22, 2021

I have always gotten a free oil change and this was the first time that i ever paid for it. I wish I knew that they where not free anymore. The woman that helped me was awesome though More

by studio617salon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Dec 23, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Chandra and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

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