Nissan of Richmond - Service Center

Other Nissan dealerships offer engine warranties and free oils changes for life, and this one is adding costs everytime I bring my car for service. There is no longer any incentive for me to bring my car all oils changes for life, and this one is adding costs everytime I bring my car for service. There is no longer any incentive for me to bring my car all the way to shortpump for service. More

Chandra Wright was exceptional! She was pleasant, knowledgeable and super friendly. Great customer service skills. knowledgeable and super friendly. Great customer service skills. More

I’m very pleased with service and professionalism. Staff is great and very helpful. Im using this dealership on regular basis. is great and very helpful. Im using this dealership on regular basis. More

They like to play around with you on the phone when you asked for one person only and keep redirecting you from person to person. They love to tell you that your car will be ready around 4 to 6hrs then the asked for one person only and keep redirecting you from person to person. They love to tell you that your car will be ready around 4 to 6hrs then they say it'll take one whole day but still don't call you for updates about your car. I call up there one person tell me my car won't be ready today then when I get my bother to call they say late after noon my car should be ready for pick up and not only they've been giving me the run around and false information. They placed me in a smoked out, needs a alignment very unsafe hard to keep straight on the road kept going to the far side of the road... loner car. And I don't even smoke!( just to tell my bother when he asked about the loner car im in that it smells like that because of the car spray they use) I was not born yesterday! And to tell him that they can't prevent people from smoking in the car but yet on the key ring you have a no smoking symbol!!? I pay all this money every month for my car and I can't even get decent service! Not only that just for regular maintenance on my vehicle. Appointment or no appointment They still take they sweet time! Terrible place never agian! More

Excellent customer service. Great communication ad I was informed throughout the repair. Confident with the quality of work. Thanks informed throughout the repair. Confident with the quality of work. Thanks More

My car is six years old and it runs like new because I keep it serviced. I trust Chandra to offer accurate service needs at competitive prices. keep it serviced. I trust Chandra to offer accurate service needs at competitive prices. More

Chandra Wright provided excellent customer service from the beginning to end of my visit. She was courteous and professional. I've been to this dealership for several visits and rarely get anybody that's p the beginning to end of my visit. She was courteous and professional. I've been to this dealership for several visits and rarely get anybody that's professional. More

The Service Rep had excellent customer service skills. He addressed me promptly and was professional. addressed me promptly and was professional. More

Seth is an EXCEPTIONAL service manager. In the seven years that I've been a customer at this facility, it's rare that mistakes happen, but when it does Seth goes above and beyond the call of duty to mak years that I've been a customer at this facility, it's rare that mistakes happen, but when it does Seth goes above and beyond the call of duty to make it right. His actions show that he values me as a Nissan customer. More

Clean dealership. The employees were professional and courteous. Water and coffee was provided free of charge. courteous. Water and coffee was provided free of charge. More