Nissan of Richmond - Service Center

Phil in service is awesome, he always helps me and makes sure someone is there when i pick up if it's late. Always A1 service sure someone is there when i pick up if it's late. Always A1 service More

The service people greated me and completed the oil change with then an hour and half.He informed me there no more free oil change that wasn’t the deal when I brought the car change with then an hour and half.He informed me there no more free oil change that wasn’t the deal when I brought the car More

My service advisor was kind, patient, and efficient! The facility was clean, spacious, and had some great complimentary services. There was water, coffee, TV, WiFi facility was clean, spacious, and had some great complimentary services. There was water, coffee, TV, WiFi More

Chandra is an excellent service representative who was extremely patient and considerate in answering all my questions. She made certain that I was aware of any work that needed to be done on my car. extremely patient and considerate in answering all my questions. She made certain that I was aware of any work that needed to be done on my car. More

Customer services rep was nice & waiting time was ok. I just wished the rep that heip with handle my vehicle was a little more considered by least wearing a mask. just wished the rep that heip with handle my vehicle was a little more considered by least wearing a mask. More

When I bought the car there I was told I would have free oil changes for as long as I owned the car. Now I was told there is a new owner and the free oil changes were cancelled. I’m not happy with the new o oil changes for as long as I owned the car. Now I was told there is a new owner and the free oil changes were cancelled. I’m not happy with the new owner and I’m not going back there for oil changes. More

Customer service was excellent. I appreciate the timely communication. I was advised I needed to make an appointment, however they were able to work me in. communication. I was advised I needed to make an appointment, however they were able to work me in. More

Nissan of Richmond provided excellent customer service, serviced my vehicle expeditiously, and my service advisor Derek Slaga was very pleasant, kept me updated on the services being performed, and set the serviced my vehicle expeditiously, and my service advisor Derek Slaga was very pleasant, kept me updated on the services being performed, and set the service reminders in my car’s dashboard settings which was a huge plus because I didn’t even know that feature existed LOL. More

My service advisor Chandra is the best! I was in for a hood latch recall. The part was made available for me prior to the visit! I was in and out in about 30 minutes AND my car had been washed! I actua hood latch recall. The part was made available for me prior to the visit! I was in and out in about 30 minutes AND my car had been washed! I actually enjoy a trip to the dealer these days. More

Great experience and service as usual Chandra Wright was great with making sure I was taken care of I’m grateful to have such great service great with making sure I was taken care of I’m grateful to have such great service More