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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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September 08, 2021

Phil is great. Always Professional and kind.Teaches me Phil is great. Always Professional and kind. Teaches me about my car. Work completion is always timely. Advice is trustworthy. Very accommodatin More

by CHARLMAIN.JOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman, Derek Slaga
Sep 08, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business, Ms. Johnson, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 08, 2021

I went in for an inspection & oil change, praying that the damage would not be bad. No Charge. Thanks Alexander for charging me $0.00 for your service. More

by Queen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Sep 09, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Sep 12, 2021 -

Queen responded

Nissan has always been good to me. My car is 25 years old, and I always take Misty Blue (my car name) in for inspection. As soon as I am able to purchase another car, I will be going back to Nissan. Thanks again.

September 08, 2021

It was so amazing to service my vehicle with you at Nissan Richmond, with twinkle of an eye my vehicle done with no time wasted. Thank you for excellent job More

by fatimohalade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Sep 08, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

September 07, 2021

Great service friendly reasonable I would recommend the service that I get from Chandra anytime you would never leave worried always with a smile I like that in customer service More

by TKEEL06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Sep 07, 2021 -

Nissan of Richmond responded

We are very happy to hear that Chandra and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 06, 2021

The service members always remember me and try to make my experience more personal, which I appreciate. They are usually booked when my appointment time comes but they still work pretty fast to get me in and More

by dimidavis9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Sep 07, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! We appreciate your business. Paula Quick Owner Loyalty Manager

September 06, 2021

Excellent customer service offered a rental until the work was done. Highly recommend. Very pleased with work and recommends for a future service. Thank you. More

by LTWATKINS2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Sep 07, 2021 -

Nissan of Richmond responded

Thank you, we appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 05, 2021

Excellent service center, the staff was very friendly and inviting. The waiting area was ok, the phone charger wasn't working. Otherwise I had a very good experience. More

by TYMES42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Derek Slaga
Sep 05, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

September 05, 2021

Seth was top notch on service and knowledgeable of cars. They had to order the part came extremely fast. Very impressed on how easy the appointment went. Highly recommend Seth in assisting others. I’m defin More

by rerun_us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Sep 06, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Seth. We work hard to make sure our guests have an exceptional experience and are glad Seth met your needs in a timely manner. We'll be sure to share your comments with him, and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

September 04, 2021

It's good place but sometimes I feel sad because the cars are expensive other Wise I enjoy I like The Place for my cars More

by FREDDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Sep 05, 2021 -

Nissan of Richmond responded

We appreciate your business, Freddy, and our entire dealership team looks forward to serving you with all of your automotive needs. Paula Quick Owner Loyalty Manager

September 04, 2021

Wonderful experience! Arrived at my appointment time and was promptly greeted. Advisor recognized my needs and quoted a completion time, which was met as arranged. Very friendly and courteous, thanks for al More

by nvitali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Sep 04, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

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