Nissan of Richmond - Service Center

I continue to have all my service work done here.Each time I go I am greeted pleasantly. they make sure everything that I need is done. They also update me with any additional work that needs to be done time I go I am greeted pleasantly. they make sure everything that I need is done. They also update me with any additional work that needs to be done our additional charges. More

Great service looking forward to going back. Chandra noticed that I didn't have an oil change and made sure it was completed. Thank you noticed that I didn't have an oil change and made sure it was completed. Thank you More

Phil did a great job assisting me as always. I only wish the sales people would stop calling as soon as you sit down in the lobby. the sales people would stop calling as soon as you sit down in the lobby. More

Thanks for standing by your word Phil! I was told it would be about an 1 1/2 however it took longer so Phil provided my service at no charge. Excellent customer service! Will be back again. would be about an 1 1/2 however it took longer so Phil provided my service at no charge. Excellent customer service! Will be back again. More

I love Nissan of Richmond, if i had to buy another car this would be the place.,and if my friends are looking for a Nissan I would send them here. this would be the place.,and if my friends are looking for a Nissan I would send them here. More

Good customer service and friendly and good help, allowed for a last minute oil change, very understanding and very professional, also very fast and friendly service allowed for a last minute oil change, very understanding and very professional, also very fast and friendly service More

I have never had a problem here in the last 7 years staff is always very nice and always explain everything they did and what needs to be done is always very nice and always explain everything they did and what needs to be done More

Very friendly working with Phil! Super nice guy fun to talk with!!!! In and out as soon as possible, very knowledgeable. Would have no complaints about the experience. talk with!!!! In and out as soon as possible, very knowledgeable. Would have no complaints about the experience. More

Efficient, friendly, competent service will keep me coming back for future maintenance needs. I’ve visited other service providers closer to home but feel more confident with the Nissan of Richmond tea coming back for future maintenance needs. I’ve visited other service providers closer to home but feel more confident with the Nissan of Richmond team caring for my middle-age Rogue. More

Friendly staff and complimentary service both appreciated. Very long wait time (over 2 hours ) for basic maintenance. Mask compliance by service staff in the open area that interact with custome appreciated. Very long wait time (over 2 hours ) for basic maintenance. Mask compliance by service staff in the open area that interact with customers or drive the vehicles was subpar and concerning as we approach a new pandemic high for covid cases. Staff behind desks alternated between wearing masks properly and wearing them on their chin (including when talking with customers) with about half the time spent in each state. Staff driving and breathing in customer's cars wore mask with nose fully exposed. Signs put up by management on all doors and areas about mask expectations was great, but expected better compliance and examples from service employees. More