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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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August 31, 2021

Seth was amazing and extremely helpful. He was willing to go out of the way to get me taken care of. Definitely will continue coming to this location More

by ryank.garza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Sep 01, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Seth was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

August 31, 2021

The way Chandra treated the customer is outstanding.She clearly explained everything . The experience was lovely and I plan all my future customer service with this service center More

by Tvrchowdary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Sep 01, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chandra here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 31, 2021

I appreciated the timeliness were with my service was done, completed. I appreciate the professionalism of the gentleman who helped me at the counter. Thank you. More

by WICHITACLARKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman
Sep 01, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

August 31, 2021

I have been coming here since 2013 and the over service has gone down. Maybe because i don't have the newest of cars and bought mine from the previous onwers of the dealership. The service agents are nice More

by Sts666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 30, 2021

Professional and knowledgeable describes my experience at Nissan of Richmond. Chandra was polite and helpful. My car inspection was completed in a timely manner at no cost. More

by CAROLYNREWANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 31, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

August 29, 2021

My service advisor Derek is knowledgeable and pleasant to work with. He made an effort to establish a rapport. Derek answered all of my questions. More

by CHERYL1MC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Aug 29, 2021 -

Nissan of Richmond responded

Thank you for taking the time, Cheryl, to share your thoughts on working with our team member, Derek. We're glad to hear he delivered such a great experience! Paula Quick Owner Loyalty Manager

August 29, 2021

The mechanics do good work. Seem like the mechanics care about your car. The service department was nice and friendly. I will return again soon More

by TIFFANYFALLS26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 29, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, Tiffany, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

August 29, 2021

Great customers service. I didn’t have to wait long. Seth was professional. He thank me for coming in, he answered my questions. He also called later to make sure everything was still ok. More

by DEBORA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Aug 29, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 29, 2021

Very nice friendly people, seem to be on top of their game, pretty quick getting things done . I would definitely recommend this dealership For your next car. More

by Patsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Aug 30, 2021 -

Nissan of Richmond responded

Thank you, Patsy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Aug 31, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 29, 2021

Great people who know how to show quality customer service and always committed to giving great quality service to show that they value their customers. More

by DEFAIRIA71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Aug 30, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Aug 31, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond.

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