Nissan of Richmond - Service Center

The experience was great and very welcoming from beginning to end. The facility was clean and comfortable. The staff at checkin and checkout made me feel like I really got more than I paid for. beginning to end. The facility was clean and comfortable. The staff at checkin and checkout made me feel like I really got more than I paid for. Love the treatment (BIG SMILES) More

Outstanding service, will be back again in the future. Will be recommending this place to everyone I come in contact with as they are true professionals and exceptional! Will be recommending this place to everyone I come in contact with as they are true professionals and exceptional! More

Derrick was very thorough and explained my what services were being performed and what may need to be done on my vehicle in the near future. were being performed and what may need to be done on my vehicle in the near future. More

Service department is very rude should have been free oil changes for life for some reason that has changed sales department is very rude that customer service manager he walked away from me as he had a atti changes for life for some reason that has changed sales department is very rude that customer service manager he walked away from me as he had a attitude More

Car service was prompt, though customer service was extremely subpar. I'd completed a transaction for the oil change I received; 10 minutes later (while still being parked at the dealership), I found a extremely subpar. I'd completed a transaction for the oil change I received; 10 minutes later (while still being parked at the dealership), I found an oil change coupon. The manager, Brandon, was not at all flexible in reversing the transaction so that I could apply the coupon. My long history with and loyalty to this particular Nissan dealership has changed drastically following this incident. I will not be returning nor will I recommend my sister, whose Nissan car I cosigned, to ever return tot this location. More

The staff was very professional and honest. I would definitely recommend them and will be using them again in the future when my car needs service. definitely recommend them and will be using them again in the future when my car needs service. More

I received excellent service. It was a pleasure working with Derek Slaga, he was very polite, knowledgeable, friendly and made me feel like I was a valued customer. with Derek Slaga, he was very polite, knowledgeable, friendly and made me feel like I was a valued customer. More

Knowledgeable, respectful, and courteous. I felt that she treated me like family, rather than just some customer. I can tell that she actually cares. Satisfying. treated me like family, rather than just some customer. I can tell that she actually cares. Satisfying. More

I truly appreciate Seth and the crew for helping my kid out! They did a great job and I really did a wonderful job. Thanks! out! They did a great job and I really did a wonderful job. Thanks! More

A complicated problem perfectly and professionally handled by Chandra Wright. She was involved from the first and followed through every detail until solution. Perfect and regular communication. handled by Chandra Wright. She was involved from the first and followed through every detail until solution. Perfect and regular communication. More