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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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August 24, 2021

Friendly staff. Timely service. Clean truck afterwards. Will come back for sure. Just don’t want sales calling every time I bring my truck in. Please More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Aug 24, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you, Tina. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 24, 2021

They were ON SCHEDULE!! Professional as always and friendly. ASked if I needed anything else and explained what I will need at my next service. I was in and out on aSaturday with the rest of my day More

by latonia5664
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager, Ronald Trotman, Don Johnson, Seth Albright, Phillip Weinman, Derek Slaga
Aug 24, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 23, 2021

Everytime I come to this dealership and even due to Covid they still maintain Very great customer service and very professional. I just don’t like that we have to pay for oil changes now due to new managemen More

by jones.tandra.s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Aug 24, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this feedback! Paula Quick Owner Loyalty Manager

August 23, 2021

Derek was very good and gives a quick reply with all information. Gives a discount into car service. Plus help out with other things also More

by Nil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Aug 24, 2021 -

Nissan of Richmond responded

We are very happy to hear Derek provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 22, 2021

I am always greeted w/ kindness when I bring my car to the dealership.Nissan is always about the customer business and they do a good job.I been coming to this location since 2004. More

by ROZNCHARL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
Aug 23, 2021 -

Nissan of Richmond responded

We are very happy to have once again provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 22, 2021

Seth Albright was professional, knowledgeable, and friendly. He provided excellent customer service, helped resolve a prior issue very quickly, and was a pleasure to interact with. More

by D_RIVKIN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Aug 22, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Seth here at Nissan of Richmond. We appreciate your review, we thank you for your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Aug 24, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with Seth! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2021

Seth gave us superior customer service with a tricky back ordered part . He was professional, courteous and just nice . He took the time to explain things. More

by suearieux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Aug 23, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Seth. We're glad to hear he delivered such a great experience! Paula Quick Owner Loyalty Manager

August 22, 2021

Always prompt, courteous, and friendly. Seth takes great care of me always. I've had all kinds of cars and never gotten such quality. See you again soon. More

by howardmaultman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Aug 23, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for Seth, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

August 21, 2021

Chandra Wright was very helpful and good to me! Please give Chandra Wright a gold star. Chandra Wright Was Excellent and good at her Job. More

by ANITACOX1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 22, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts, Anita, about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

August 21, 2021

They can get it right. My last service experience was much improved over the previous. Service rep was very nice in pointing out some needs. More

by Capo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 22, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

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