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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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August 19, 2021

Went in to get a tires replaced that had a nail in it! Was given a time/pay estimate that was competitive. Great friendly service as well! Would recommend More

by CARMEN.P.RODRIGUEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 19, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 19, 2021

They were very knowledgeable and kind and easy to work with which is very difficult to find these days! They also serviced my car very quickly so I didn’t wait long at all More

by Nsgrubich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Aug 19, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 19, 2021

Chandra was amazing! She is very knowledgeable and friendly! I will return to Nissan of Richmond if I need any services or repairs in the future. More

by KEEYK4400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 19, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 19, 2021

They told us we need to replace parts that we didn’t have to. I took into a local shop and they told me even though there was a tear In the lower Control arms it did not need to be replaced and you guys fai More

by Fun244
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Sep 05, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let me know the best way to contact you, and I will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 19, 2021

Kevin and staff at Poundcey tract are great. I will always go to Kevin and staff and stay away from the main location. He is great More

by Ccolo47284
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 19, 2021 -

Nissan of Richmond responded

Thank you for the kind words for Kevin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

August 19, 2021

Service was great would keep using this dealership for my services the only dealership that would service my car for as long as I have a Nissan More

by billysmith.safeworks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Aug 19, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

August 19, 2021

Always like coming here, great customer service. I feel part of a family, looking out for your best interest. When I'm ready to buy another car it will 100% be from Nissan of Richmond More

by CHERMAINE338
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick
Aug 19, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out, Chermaine. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 19, 2021

The service personnel were very courteous. They were also very attentive. All the work that I went in for was completed in a timely manner. More

by gnormail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

August 18, 2021

I arrived at 9:50 am and left at 1:30pm. I paid $278 for a simple battery replacement. My multipoint inspection said I needed multiple repairs immediately but it wasn’t told to me it was just on my receipt. More

by ejphelps1217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Sep 04, 2021 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to reach out to you directly to discuss this? Thank you for your time so we can get to the bottom of your concerns. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 18, 2021

very efficient and friendly at nismo. Nick explained things to me especially about the tire tread. He explained about the oil change . Also discussed pot hole damage with me. More

by claudiahelsley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nick and kevin at nismo
Aug 18, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

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