Nissan of Richmond - Service Center

Derek was very kind and helpful. He explained things very well to me and kept me in the know. The communication was on point. Thank you well to me and kept me in the know. The communication was on point. Thank you More

Debbie was a new face in the service department and welcomed me as if she's been there for years. She was really kind and answered of all my questions. Thanks Debbie! welcomed me as if she's been there for years. She was really kind and answered of all my questions. Thanks Debbie! More

Sorry, don’t recall who I had for service rep. You can xx records. I think it was Phillip. All went well but waiting two and half hrs is a bit long for an oil change and air filter cha gr. You have a go records. I think it was Phillip. All went well but waiting two and half hrs is a bit long for an oil change and air filter cha gr. You have a good system of keeping everyone in order according to their arrival. But I’d never buy from you again because of the nasty lady who handles finance. More

Neither the dealer nor corporate would not goodwill the warranty on a drivetrain despite being merely 13k out of warranty. 13k is not a lot of miles for the lifetime of a typical transmission. warranty on a drivetrain despite being merely 13k out of warranty. 13k is not a lot of miles for the lifetime of a typical transmission. More

Phil was very helpful in keeping meof the progress on my Phil was very helpful in keeping me of the progress on my service There are really no other words on good service that can be written Phil was very helpful in keeping me of the progress on my service There are really no other words on good service that can be written More

I am very pleased that Aaron Goodwin and Chandra was able to resolve my service issue. They were very professional and friendly in addressing the issue. to resolve my service issue. They were very professional and friendly in addressing the issue. More

It’s always very clean. People are always nice and friendly. Mist off all Will to help and have patience when asking questions. I have sent several friends there to purchase cars. I have brought Five friendly. Mist off all Will to help and have patience when asking questions. I have sent several friends there to purchase cars. I have brought Five or six cars from Nissan. More

I got assigned to work with Chandra and she was awesome! She greeted me (by name) with a big smile as soon as I stepped out of my car, and immediately asked me how she could assist. After telling her that I She greeted me (by name) with a big smile as soon as I stepped out of my car, and immediately asked me how she could assist. After telling her that I needed an oil change, she gave me an estimated completion time and escorted me to the customer lobby. When my time was up, as Chandra had predicted, I was able to pick my car up without incident. Overall, it was a great experience. More

Long wait for oil change and car wash. Never received car wash after 3.5hr wait. I end up leaving because such a long wait wash after 3.5hr wait. I end up leaving because such a long wait More

I purchased my vehicle eight years ago from this location. I have returned for all the service and repair work. Chandra has been my service advisor, she is amazing! location. I have returned for all the service and repair work. Chandra has been my service advisor, she is amazing! More