Nissan of Richmond - Service Center

The service staff especially Chandra always makes sure I have my appointments and always let me know what's next to get done for my car. I recommend her to anyone have my appointments and always let me know what's next to get done for my car. I recommend her to anyone More

I’ve been coming to this service center for 5 years & this is the complete worst experience I’ve had here. Poor communication from The service center!! On the 2nd day car was still in the shop the servic this is the complete worst experience I’ve had here. Poor communication from The service center!! On the 2nd day car was still in the shop the service guy stated he will call me in the morning after they had their morning meeting to give an estimated update time for my vehicle to be done. I never got a call. I called 4 times after 1pm & left 2 messages for him to return my call. Never got that either. He finally called me at 5:15p saying my car will not be ready until Monday. So I went the entire weekend with no vehicle and was never offered a loaner vehicle due to the fact my repairs were warranty repairs. I even asked at that point if there were any vehicles I can use since my car was in their shop since that Thursday. Again no vehicle was available. Why wait until the COB to tell me I will not have my car for another 3 days?? After that experience I think I’m done with Nissan of Richmond. I’d rather drive to Mechanicsville for Nissan service or get rid of my Nissan and switch to Honda or Toyota plus they still offer the free oil change if you bought the car from them. This dealership just ended that special perk. More

Broke the car worse while in service. Had to tow it home. Wanted $1,000 to fix. Cost me $10 at home and battery terminat cleaning Wanted $1,000 to fix. Cost me $10 at home and battery terminat cleaning More

Was slow doing oil change and inspection. Debbie was very friendly but it took all day to complete what seems like a short task. Guess Monday is bad day to come in friendly but it took all day to complete what seems like a short task. Guess Monday is bad day to come in More

The dealership was really good! The communication was amazing, the personal were professional from beginning to end and the mechanics did a really good job with the car amazing, the personal were professional from beginning to end and the mechanics did a really good job with the car More

Service department was great. Chandra made we feel welcome and comfortable on my first visit. I would definitely recommend the service department to other people. welcome and comfortable on my first visit. I would definitely recommend the service department to other people. More

Service and friendliness was great. Did a good job setting expectations for wait time. Vehicle came with free inspections and oil changes for life, new owners of dealership honored free inspection, bu setting expectations for wait time. Vehicle came with free inspections and oil changes for life, new owners of dealership honored free inspection, but not oil change. More

Since owning my Murano, I have always found the center to be very customer-friendly, but not this time. It took at least 10 minutes for someone to address me, despite there not being cars or customers ahe be very customer-friendly, but not this time. It took at least 10 minutes for someone to address me, despite there not being cars or customers ahead of me. It would have been nice if someone had greeted and said someone should be with you shortly. Two or more representatives were present, but they were hooked into their computers. Later, one of the reps just nodded his head at me, gesturing for me to approach his desk. More

Everyone was very friendly and helpful. Had my car ready when promised They did ask if I needed any other services would recommend to my friends ready when promised They did ask if I needed any other services would recommend to my friends More

Debbie was very nice to me and very helpful. I would recommend this dealer and service center. She explained everything to me. I AM THANKFUL for her time. recommend this dealer and service center. She explained everything to me. I AM THANKFUL for her time. More