Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
August 01, 2021

The associate who helped me was very helpful and polite. Seth is an excellent service representative for Nissan. Excellent service and customer service, keep it up. More

by KSHALOM85
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Aug 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team member, Seth. We're glad to hear he delivered such a great experience! Paula Quick Owner Loyalty Manager

August 01, 2021

5 star customer service , friendly, nice and knowledgeable about what was needed. Spoke with me throughout the process. She made sure I got the Courtesy wash for motor vehicle. More

by catherinemoss89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Aug 01, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, Catherine, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

August 01, 2021

I did arrived at the service center last Friday for oil and filter change also tire rotation with no appointment but guys there treated me me kindly as always and did the job for me at the appropriate time More

by COLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Report | Print
Aug 01, 2021 -

Nissan of Richmond responded

Thanks for your review. We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 01, 2021

The satellite location was great. Better than service at the dealer Better than this survey which keeps making me add words to get to 25 More

by docwelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know names at satellite place
Report | Print
Aug 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 01, 2021

My wait time wasn't that long, Seth was very helpful with letting me know what was going on with the service I was getting. More

by fmcleod06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Aug 01, 2021 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 01, 2021

Scheduling was easy. Service advisors friendly. Car ready ahead of Schedule. Will definitely continue to return. Seth even offered a free car wash and told us about a recall. More

by jhpayne11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright
Report | Print
Aug 01, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

August 01, 2021

Great service per usual, I’ve been with Nissan a few years now and they have always been superb with the customer service that provide! Thanks Nissan. More

by donjaneawilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Derek Slaga
Report | Print
Aug 02, 2021 -

Nissan of Richmond responded

Hello, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 01, 2021

I want the free oil change to stay. The price was waived by Seth. When I bought my car in 2016 I was told that oil change should be free for the life of the car, to change it now make no sense More

by dclaudine06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Phillip Weinman, Derek Slaga, Paula Quick
Report | Print
Aug 01, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business. Please call me separately regarding the oil changes. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

August 01, 2021

The service advisor very poor customer service skills and other nissian rep had to close my ticket out and he wasn't appreciative and but I'm thankful to her and for her. More

by Tesharacephas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Conyers was extremely helpful and great and Chandra Wright, very helpful customer service was good Philip Weizmann terrible customer service very bad attitude. , Don Johnson, Seth Albright, Chandra Wright
Report | Print
Aug 17, 2021 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to reach out to you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 31, 2021

Awesome. Team at Nissan of Richmond, everyone is so nice and supportive! they treat you like family and my interactions with both Don at Deep Rock and the young lady I beloeve her name was Sharmaine at 1140 More

by Robert Fox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Chandra Wright
Report | Print
Jul 31, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Robert. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jul 31, 2021 -

Robert Fox responded

Thanks for the prompt attention to my review, however, not sure why both individuals did not recieve 5 stars I pressed 5 stars for each it may have been a glitch since I was using my mobile phone at the time I completed that review. If possible please make a note to correct that. Thanks, Robert H Fox Consultant

Aug 01, 2021 -

Nissan of Richmond responded

Thank you, We'll try to fix it and appreciate your bringing it to our attention. Paula Quick Owner Loyalty Manager

1
...
272
273
274
...
460