Nissan of Richmond - Service Center

Brought new truck in to have a few things looked at including a highway speed vibration. After having my vehicle for several days, Paul, the service tech said it was a tire problem (I put different ti including a highway speed vibration. After having my vehicle for several days, Paul, the service tech said it was a tire problem (I put different tires on after purchase) even though the vibration was still there after they balanced tires and I informed him that the vibration was present with original tires (which I was clear about when I dropped it off too)... to which he basically called me a liar by saying "then why didnt you bring it in earlier"... to which I replied I have a family and other life obligation and didn't think it should matter when I bring it in... it's got less than 700 miles. I sort of had my hands full with my wifes multiple surgeries in the 2 months I've had the truck because, you know, medical issues sort of take priority over dealership warranty service. Anyways, another service tech intervened at this point, took care of the diagnostic fee and offered to assist further on the issue. I have not been back yet to get the vibration (and other issues) resolved, but when I do, I will not work with Paul. I was supposed to hear from a parts/service manager regarding one of the other issues but never heard from anybody. Concerned about how future interactions will go. More

Amazing visit. Chandra is the best and should be promoted. She really made the whole visit for me. The service took a shorter time than anticipated which was nice. promoted. She really made the whole visit for me. The service took a shorter time than anticipated which was nice. More

Derek S. Was wonderful taking care of my car he told me step by step instructions on how to operate all the gadget in my car. And how long it was going to take for my oil change and tire rotation. Love y step by step instructions on how to operate all the gadget in my car. And how long it was going to take for my oil change and tire rotation. Love you guys and thank you so very much. And Derek S. you rock More

It was very clean. The people were very friendly . The service was done in a timely manner. The waiting area was clean. Social distancing was in place service was done in a timely manner. The waiting area was clean. Social distancing was in place More

Richmond Nissan took care of my cat in a very quick time and I really like the service there, I would recommend this place for anyone and I really like the service there, I would recommend this place for anyone More

Seth did a good job communicating and expressing care about my concerns. I appreciated how he followed up with me during and after the service was completed. about my concerns. I appreciated how he followed up with me during and after the service was completed. More

It is always a positive experience to visit this service department. I was only there for an oil change and tire rotation, but I was greeted and taken care of quickly. The staff was attentive, knowledgeabl department. I was only there for an oil change and tire rotation, but I was greeted and taken care of quickly. The staff was attentive, knowledgeable, and courteous. Very happy with my visit. More

The front desk was great, they call me on time to tell me what my car need it, gave me options to work on, very responsive team! what my car need it, gave me options to work on, very responsive team! More

After uncovering a wheel bearing issue in my Altima, they covered it under my power train warranty, even though it was expired. The reason being, I was there 1 month earlier, the other technician told me abo covered it under my power train warranty, even though it was expired. The reason being, I was there 1 month earlier, the other technician told me about the issue, but did not tell me that my warranty was expiring. When I brought this to their attention, they took care of everything, including rental car. Well done, Nissan. You won! More

Great response, quick on service. I love keep going to them for my car’s service. The complimentary service of Oil Change is very encouraging. them for my car’s service. The complimentary service of Oil Change is very encouraging. More