Back

Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
July 24, 2021

Good and friendly service. Nissan needs to provide half all in all vip customers who bought their vehicles under Nissan of Richmond and were Promised free lifetime oil changes, inspections and tire rotatio More

by sanfelt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Jul 24, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. Please don't hesitate to reach out to us if you have any questions or concerns. We look forward to working with you again! Paula Quick Owner Loyalty Manager

July 23, 2021

It was the first time having my new car serviced there and they made it really easy and even washed my car before I picked it up. More

by MARGCUT28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 23, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for taking the time to leave us this five-star feedback. Please let us know if we can be of any further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

July 23, 2021

They did good work and was very nice in helping me out with my car. The sales person was great and very professional the hole time. More

by DODIRTYRED1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Phillip Weinman, Derek Slaga
Jul 23, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 23, 2021

I was very pleased with the results 😊 and service received conserving the work load d the day of service. They were able to respond with such efficiency More

by dolphinarnold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin preston
Jul 24, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 23, 2021

Believe that if check engine light is on, there should be a courtesy check not a diagnostic charge to see what the problem is. Sale clerk need to check prices before quoting to customer. Price for the part More

by akafi5ve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jul 25, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 23, 2021

Over 2 hours to change oil and rotate tires. One of my tire’s Nissan signature was taken off and not put back on. I called the dealership and I was told they would call me back after they checked. I hav More

by gwerts2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Aug 09, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 22, 2021

The person I worked with was awesome! Great job! He was very personable! He kept me in the loop and took great care of my car More

by SherryG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jul 23, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

July 22, 2021

Service was good,forgot to car the truck, I was sold and was told that something was one the truck and wast was a little upset More

by Ewood9805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 23, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

July 22, 2021

Excellent customer service, went out her way to make sure I was taken care of. Very pleasant and knowledgeable. Mindful and understanding of my time. More

by emw421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 23, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

July 22, 2021

Excellent customer service as always. I especially appreciate the ability of no appointment necessary for oil changes. Quality of service matters to me. Thank you More

by TRBARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 22, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review of our service team! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

...
279
...