Nissan of Richmond - Service Center

Great service! She was very informal and welcoming and made me feel comfortable and service was well done and time efficient. She’s great a multitasking! made me feel comfortable and service was well done and time efficient. She’s great a multitasking! More

Chandra Wright was extremely helpful and went out of her way to help and get the things I wanted done and taken care of. My vehicle was done when she said it would be. I will definitely reach out to her w way to help and get the things I wanted done and taken care of. My vehicle was done when she said it would be. I will definitely reach out to her with future needs. More

Work done quickly and service associate helped me find the best service option for my vehicle mileage and reviewed previous changes. Appreciate the time he took to do that! the best service option for my vehicle mileage and reviewed previous changes. Appreciate the time he took to do that! More

My widow was great, nice clean waiting area. The wait time was what I was told it would be. Staff very friendly and helpful . I appreciate the car care. time was what I was told it would be. Staff very friendly and helpful . I appreciate the car care. More

I was told it would take an hour to an hour and a half for my oil change. It ended up taking more than 2 hours and that was without a car wash. When I went out to ask how much longer nobody responded to m for my oil change. It ended up taking more than 2 hours and that was without a car wash. When I went out to ask how much longer nobody responded to me standing there. More

Fast service, up front with services needed, easy drop off and pickup. Been using this location for years and happy they're available for us. off and pickup. Been using this location for years and happy they're available for us. More

Customer service was very poor , especially considering that they broke things on my car during the work. Alternate transportation was not provided, even after they knew the repair could not be completed i that they broke things on my car during the work. Alternate transportation was not provided, even after they knew the repair could not be completed in one day. Despite numerous inquiries, no manager ever reached out to me, either. Not okay. More

Chandra was great to work with. This is first time at this location and needed to have oil change. The only negative was the pushy phone call trying to get me to trade in my car and then heard several this location and needed to have oil change. The only negative was the pushy phone call trying to get me to trade in my car and then heard several other customers get the same call. Excellent service tho. More

Excellent customer service- thank you Seth Albright. Informative and prompt also. Also, thanks to female doing the scheduling/sits at kiosk near Parts Dept.- excellent. Informative and prompt also. Also, thanks to female doing the scheduling/sits at kiosk near Parts Dept.- excellent. More

Excellent Customer Service and I love the way the Team remembers me and the way that Chandra takes care of me VIP style. I watched her with other customers and she treats everyone like a VIP. My car was remembers me and the way that Chandra takes care of me VIP style. I watched her with other customers and she treats everyone like a VIP. My car was serviced properly and it was clean as a whistle when it was returned to me!! More