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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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July 21, 2021

She was professionl on point, fast, service, and answer all my question. She was great.and I really appreciate her beig there at Nissan Dealer. More

by Moe Hashim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra, Wright, Chandra Wright
Jul 21, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us, Moe. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 21, 2021

Great place to go. Friendly staff and did a great job on my car. I would go back if needed my car worked on again More

by bpbpap03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 21, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

July 21, 2021

Chandra was amazing last time I went. I dropped my car off no problem and she was very friendly. This time, I was treated poorly and told I should have made an appointment, even though I have called befo More

by TAYLORB827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Slaga
Aug 07, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to us directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you for your time, Taylor. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 20, 2021

Stay away from the sales department, lie and will even get aggressive if you walk out. Make sure service actually does what they promise there doing More

by Don’tbuy@richmondnissan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright, Joe Fakhori, Robert Sheffield
Aug 06, 2021 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Aug 07, 2021 -

Don’tbuy@richmondnissan responded

I’ve tried calling about 10 times to speak wit you or a manager and all I get is a vm or hung up on. You guys should be calling me and trying to rectify the situation considering I was going to buy a brand new car until I was lied to and then the sales person gets in my face calls me derogatory names and threatens my life. Joe had to step in between the sales person and me while the sales person was threatening me then I asked Joe to write his name and the name of the sales manager on a paper and he gives me all fake names and the only way I found out they were fake was through this review where it shows a picture with their true name.

July 20, 2021

The service was quick and the advisors were friendly. I will definitely bring my car back for the next service. Even got free car wash. More

by robinholland1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 21, 2021 -

Nissan of Richmond responded

Thank you, Robin, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Jul 21, 2021 -

Nissan of Richmond responded

Hello, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

July 20, 2021

Disappointed that my lifetime free oil changes expired in June. How can I trust anything else that you say? Bought multiple vehicles from you, won’t buy anymore. You don’t stand behind your word. More

by WHOLE047
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Aug 06, 2021 -

Nissan of Richmond responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 20, 2021

Chandra was friendly and offered specials on services that were applicable to my vehicle. She even applied a coupon to the service I needed that was available. Overall outstanding service. More

by rychgyrl_4_life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 21, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chandra and the team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Jul 21, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

July 20, 2021

Chandra in Service provided excellent customer care! She went above and beyond to help me and make sure the process was quick and that I was back on the road in a timely manner! More

by s2cnappl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 21, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Chandra! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

July 20, 2021

Chandra in Service provided excellent customer care! She Chandra in Service provided excellent customer care! She went above and beyond to help me and make sure the process was quick and that I was back on More

by TKEEL06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 21, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Chandra had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

July 20, 2021

Customer service was very good. The service associate was professional and knowledgeable of Rocking Nissan. All my questions were answered without hesitation and the work on my car was done in a timely More

by Vernat804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 21, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

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