Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
July 17, 2021

Phil is the best! He always takes such great care of me every time I come in. He really goes above and beyond! Hands down, the best. More

by sandra.tartal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hello, thank you for your kind review; we are happy to pass along your comments to Phil here at Nissan Of Richmond! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 17, 2021

Good experience for state inspection. The car was washed and clean when it picked it up. State inspections have to be booked by phone, I booked online and it was honored. More

by Mrs. B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hello, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

July 17, 2021

Great customer service and they make sure your in and out in a timely fashion. This is where I bought my car and will continue to go for maintenance. More

by zaneta.barnett1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2021

Service was good. Not so good-2.5-3 hour wait for express and having to pay for service that was free when car bought. More

by 303MFA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New employee
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

July 17, 2021

The service was excellent and fast. I will be back every time my car needs service between oil changes and getting my fluids flushed and changed More

by TML45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil - service advisor
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

July 17, 2021

My services are always great when I go to my fave advisors. I never have any issues. Always the best. Chandra was my service advisor and she is amazing. More

by Tiara B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 18, 2021 -

Nissan of Richmond responded

Hi Tiara we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 17, 2021

The dealership staff was professional, friendly, punctual and explained what they were going to do to my car and approximately how long it would take. I was shown where the waiting area was located and offer More

by DELORADELE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 18, 2021 -

Nissan of Richmond responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 17, 2021

The service was great. The only problem I had was the fact that I had made an appointment online and when I get there the day of my appointment I wasn't in the system. So they need to get that issue str More

by briansgrl29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul , Charles Spicer
Report | Print
Jul 18, 2021 -

Nissan of Richmond responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Richmond. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

July 17, 2021

Takes too long. Service people Seth are great. Music is too loud. Seating is comfortable. Work done seems very fine. It’s great that the car is washed. More

by MJWILLIAMSRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Report | Print
Aug 03, 2021 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We take pride in good customer service and are happy Seth was such a big help. We're taking your other comments under advisement. If you would like to further discuss your concerns, feel free to contact me at your convenience. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

July 16, 2021

They are awesome. Chandra is fantastic and super helpful. They are awesome. Chandra is fantastic and super helpful. They are awesome. Chandra is fantastic and super helpful. They are awesome. Chandra is fant More

by SORYMONTOYA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 16, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Chandra to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

1
...
282
283
284
...
460