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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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July 16, 2021

Don was amazing. I dropped my car off for a next day appointment and he had my issue taken care of the same day. Very happy. More

by Adrian F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Report | Print
Jul 16, 2021 -

Nissan of Richmond responded

Thank you, Adrian, for the kind words for Don and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

July 16, 2021

Service center staff are amazing. Always friendly, great follow up, kind and caring. Chandra is the best. Fran on the dealer side is also warm and friendly and easy to connect with. More

by claoyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Chandra was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 16, 2021

Disappointed that oil changes are no longer free. Also, I had a state inspection done and I could find my registration. I have not heard about what might have happened to it. More

by CDMGMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie, I think
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for your review. We strive to make sure that all of our customers leave happy. Please give us a call regarding your registration. We appreciate you choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 16, 2021

I really enjoy coming to this dealership the staff are very professional and very courteous.. They make you feel like you are the only person in the dealership. More

by MARIEG557.MG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Marie, thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 16, 2021

The service was great. They had me in and out in a very timely manner. Service tech was polite and friendly. Gave me very good tips on the care of my vehicle More

by EHOPE02.EH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2021

I will never buy another auto from this dealership nor will I have any service work done at this dealership. I will also spread the word about my treatment while dealing with this dealership! More

by Andy63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson, Derek Slaga
Report | Print
Aug 02, 2021 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind giving me a call so I can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Aug 02, 2021 -

Andy63 responded

I've already given my reasons to the dealership as well as talked to a Carlissa, on July 19th, 2021. Phone # 1-615-725-7000, from the Nissan Executive Team, case # 44253288 and she told me she would relay my horrible experiences at Nissan of Richmond, Va.

July 16, 2021

I’ve never had any problems with Nissian in all the 5 years since purchasing my Truck, in fact I recommended it to all my family and friends services is great no long waiting staff is very friendly. More

by billups_0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your loyalty! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 16, 2021

i bought the shutter from your parts store to do work i bought the shutter from your parts store to do work myself, but was told i still need to pay 155 for recalibration of shutter after i install. not More

by moore5va
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
may be paula
Report | Print
Aug 04, 2021 -

Nissan of Richmond responded

Sorry, there has been some confusion about your shutter, We strive to give the best customer service. Please give me a call so we can get to the bottom of the information that you were provided. Thanks, Paula Quick Owner Loyalty Manager 804-346-4200

July 16, 2021

Great service and awesome service team. Very friendly and ready to assist. They call after service to make sure all went well with your service More

by Rivers824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear our service department delivered such a great experience! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 16, 2021

Everyone was nice and they were on-time. The receptionist was really nice and answered all my questions patiently, even when I called him twice. Thanks More

by R_SADEGHEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. Please don't hesitate to reach out to us if there's anything more we can do!

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