Back

Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
July 16, 2021

I have dealt with your dealership for the last 10 + years and I always had an outstanding service this is my third Rogue so therefore I would recommend this dealership to anyone More

by Mmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 17, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Jul 18, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 15, 2021

The guy was very helpful, and had a great vibe to him.got to pick up my car on same day within the time frame he said it would be ready. More

by lance23116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Phillip Weinman
Jul 15, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

July 15, 2021

I called to make an appointment as I have done for the last 6 years and was told they don't take appointments for oil changes anymore for Monday through Friday. He said just come up and wait in line. I di More

by Bettyarnold106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson
Jul 29, 2021 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 15, 2021

Nissan of Richmond is a great place to buy vehicles and has great services. A special thanks to Chandra for her outstanding service. Thank y’all and have a blessed day! More

by Lavonpegram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 15, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 15, 2021

Great Customer Service! Seth took great care of me. I have been coming to get my car serviced for a number of years! Tiffany T More

by T.DENISETHOMAS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 15, 2021 -

Nissan of Richmond responded

Hello, Tiffany! Thanks so much for your review. We appreciate your loyal business and will be sure to pass along your kind words to Seth. Our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

July 15, 2021

I received excellent service in a timely manner at Nisan. The workers were super friendly. Chandra went above and beyond during my time at the dealership. More

by b.logan91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 15, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra, and we look forward to working with you again! Paula Quick Owner Loyalty Manager

July 15, 2021

Excellent customer service!! I was having trouble operating my 2021 Armada and they were very helpful! They explained everything to me in detail. Very friendly More

by MARSHAWITHERSPOON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson
Jul 15, 2021 -

Nissan of Richmond responded

Thank you for leaving us a review, Marsha! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 15, 2021

My experience with Phil Weinman in the parts department was beyond EXCELLENT!! My AC is fixed and I’m very happy! Would recommend to people! More

by Alishacunningham19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Jul 15, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team, Alisha! We're glad to hear that Phil delivered such a positive experience, and we greatly appreciate your recommendation! Paula Quick Owner Loyalty Manager

Jul 15, 2021 -

Alishacunningham19 responded

You’re Welcome!

July 15, 2021

Took my truck to get a nocking noise fixed in the dash. They drove the truck to get a bite to eat on church road and left the receipt in the truck and charged me 75$ For a diagnostic fee. . Never fixed t More

by CROX4DK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Aug 02, 2021 -

Nissan of Richmond responded

Thank you for your feedback. We're sorry to hear about your experience and would love to get to the bottom of it with you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let me know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 15, 2021

When I arrival Derek was extremely helpful. My car was serviced sooner than expected they even gave it a good wash. Nissan of Richmond provides excellent service! More

by JENNIFER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jul 15, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, Jennifer! We'll let Derek know how much he helped you, and we truly appreciate you taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

...
285
...