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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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July 15, 2021

Very pleased with the garage. Kevin and his team where very helpful. Especially able to accommodate at short notice. My family and I are more than thankful for their work, and information that was provide More

by Bouchardj_65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 15, 2021 -

Nissan of Richmond responded

We are very happy to have provided your family with such a positive experience! We'll pass along your compliments to Kevin and the rest of our team. We sincerely value your business and look forward to your next visit! Paula Quick Owner Loyalty Manager

July 15, 2021

I like taking my Nissan Rogue to Nissan of Richmond because I know I will get the best quality service at a great price! I know my vehicle is in good hands with Nissan of Richmond! More

by kimS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 16, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you, Kim. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Jul 16, 2021 -

Nissan of Richmond responded

Hi Kims, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 15, 2021

I have always been treated with upmost respectI highly I have always been treated with upmost respect I highly recommend this service department Phil is the service rep I always deal with Always quick More

by slbliz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 16, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jul 16, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 14, 2021

Phil is top notch and really takes care of his customers. He is fixer of all problems. I had a not so great experience tryi g to get my car serviced a couple of weeks ago, but once phil called, things turn More

by Claire
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 14, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Claire! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Phil to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. We're always happy to help. Paula Quick Owner Loyalty Manager

July 14, 2021

I I'm very disappointed that they took away my free oil change but understand due to the pandemic but to me that hurts the person when you bought the car you were told free oil changes and inspections as l More

by debbieagee2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 14, 2021 -

Nissan of Richmond responded

Thank you for your feedback for our service department, Debbie! While we understand your disappointment, we truly appreciate your understanding and your business. Please don't hesitate to let us know if we can be of further assistance, we look forward to serving you again. Paula Quick Owner Loyalty Manager

July 14, 2021

Quick and no hassle. Called and let me know my vehicle was ready and I was in and out. They always do a good job More

by Amy.scheffer11
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 14, 2021 -

Nissan of Richmond responded

Thank you for your business and this review, Amy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

July 13, 2021

The service department provided excellent customer service. They changed my oil and oil filter, check my tires for the recall, and also rotated my tires in a timely and orderly manner. More

by JOHN.GOMILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 13, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again! Paula Quick Owner Loyalty Manager

July 13, 2021

Great service, my experience there was great. Will recommend to others, they took care of what I needed to be done to it . Great... Thanks More

by msldlove1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 13, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 13, 2021

Poor customer service. Lazy workers and liars. Will never recommend anyone to Nissan of Richmond anymore Sony I dealt with them. Won't do it More

by shaquasia0700
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown. Manager
Jul 29, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 13, 2021

I love the new space, easy to get to and Don always takes the best care of me and my Z!!!! Im so glad he has this new shop!!! More

by lbloxsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Chandra Wright
Jul 13, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Don and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

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