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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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July 13, 2021

They kept me up to date on how long I had to wait for my car to be done with servicing, overall great service will return again More

by Alicia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jul 13, 2021 -

Nissan of Richmond responded

Thank you, Alicia, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Jul 14, 2021 -

Nissan of Richmond responded

Hi Alicia, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

July 13, 2021

I had the best service representative that helped me. Chandra, signed me, explained what was needed to be done, what was done and what i will need next. Chandra gave me excellent service. Thank you More

by Phyllisimuse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 13, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chandra and the team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

July 13, 2021

Always in and out in expected time. I’m always keep in the loop with the status of my car. Would recommend to a friend More

by HOLYHOLY1HOLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 13, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Jul 14, 2021 -

Nissan of Richmond responded

Hello, we appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

July 12, 2021

The service was exponentially great. It was fast and the environment was very pleasant. My service consultant was very knowledgeable, gave wonderful service and recommendations. More

by Sean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Phillip Weinman, Paula Quick
Jul 12, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Sean. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jul 13, 2021 -

Nissan of Richmond responded

Hi Sean, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2021

Great service. Very kind, upfront & honest from the beginning. Provided all information clearly and explained well. Felt trustworthy and provided great support throughout the process. More

by MOLLYSHRIVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 12, 2021 -

Nissan of Richmond responded

Thank you for your business and this review, Molly. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

Jul 13, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 12, 2021

The service advisor Seth was very helpful and informative. He made the experience a pleasant one. They took me right in and he told me what to expect. He was great! More

by debbielovings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 12, 2021 -

Nissan of Richmond responded

Debbie, Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Seth was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Jul 13, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 12, 2021

Nissan of Richmond went above and beyond! I brought my car in for servicing without an appointment and they were able to accommodate me quickly and cheaply! More

by CGENNETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 13, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

July 11, 2021

The service performed was timely and took care of the problem, but it was hard to reach people in the service center for an update. However, the people were friendly and professional when we finally did More

by stephrwyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
We did not work with anyone in sales.
Jul 11, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that we ultimately delivered such a great experience! Paula Quick Owner Loyalty Manager

July 11, 2021

Quick and efficient with good customer service. I was given the time expectations for the service and had no issues. It was ready right on time. More

by knconaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jul 11, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Jul 12, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 11, 2021

The gentleman who helped me was awesome. I believed his name is Seth. Everytime I go there I always have a great experience and great service. More

by Olivia P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 12, 2021 -

Nissan of Richmond responded

Thank you, Olivia, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Jul 12, 2021 -

Nissan of Richmond responded

Hi Olivia! We're so happy Seth was able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

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