Nissan of Richmond - Service Center

I was driving along and the fixture which provides light and holds glasses fell out. I called the service department and spoke with Phil Wennman. He got me in to see what the issue was, ordered the part, in and holds glasses fell out. I called the service department and spoke with Phil Wennman. He got me in to see what the issue was, ordered the part, informed me when it arrived and got it installed! So glad I purchased a Nissan vehicle! More

Excellent job with my car. Friendly staff, good communication and none costly service. I have enjoyed everyone who has service my car at Nissan. Plus I was offered a coupon! communication and none costly service. I have enjoyed everyone who has service my car at Nissan. Plus I was offered a coupon! More

I have returned to service center 4 times since 6/15 to resolve the same issue. Repeatedly told that per the master technician it was fixed. I ended up having to supply my own videos to show it was not. Se resolve the same issue. Repeatedly told that per the master technician it was fixed. I ended up having to supply my own videos to show it was not. Self-tests and videos done immediately following service visits which proved that problem still exists. I have been terribly inconvenienced. Awaiting results/ assessment of 4th visit following 2 sets of videos and actual real/ time results provided at the time of this last visit. More

The dealership service center was professional and courteous about my concerns. Chandra was my service center associate, she was professional and helpful to me. She even give me her card to contact he courteous about my concerns. Chandra was my service center associate, she was professional and helpful to me. She even give me her card to contact her if needed. More

Employees ruined, disrespectful, and very pushy. Service center at dealership is a disaster. They constantly mess up my car where I have to take it back. I am not going to get another car from Nissan of R center at dealership is a disaster. They constantly mess up my car where I have to take it back. I am not going to get another car from Nissan of Richmond More

I pass pass another Nissan snd bring my car to West Board Nissan because the staff is friendly and does a great job. Thank you! Nissan because the staff is friendly and does a great job. Thank you! More

Excellent customer service: professional, knowledgeable, informative and prompt. Called as said as soon as vehicle was ready for pickup- did not wait for the end of the day to complete. informative and prompt. Called as said as soon as vehicle was ready for pickup- did not wait for the end of the day to complete. More

The service representative was very nice. He explained everything thoroughly and the cost was very reasonable. Also, my vehicle was ready in a reasonable time. everything thoroughly and the cost was very reasonable. Also, my vehicle was ready in a reasonable time. More

Whenever I visit the dealership for service, Seth always remembers my individual needs. Seth also informs me of my service needs. Everyone at the dealership is always profession. remembers my individual needs. Seth also informs me of my service needs. Everyone at the dealership is always profession. More

Service was great. The annoying part is being harassed by the sales department when I came just to service my car not buy another one. the sales department when I came just to service my car not buy another one. More