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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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July 10, 2021

Used the express service, to have new tires put on, got great service. The service man said 3hrs, it was less, including a car wash More

by bobzincke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jul 10, 2021 -

Nissan of Richmond responded

Thank you for your business and this review, Bob! We're happy to hear our team was able to serve you in a timely manner and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

July 09, 2021

Great experience with Nissan of Richmond. I did not know I could get a free tire rotation with an oil change, I’m so happy! More

by PRECIOUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick
Jul 09, 2021 -

Nissan of Richmond responded

We are glad to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

July 09, 2021

The staff was very friendly especially the guy in the service part named Phil. He was honest about the wait time to get my car serviced and assured that it would take no time. More

by LAUREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 09, 2021 -

Nissan of Richmond responded

Lauren, Thank you for taking the time to share your thoughts on working with Phillip and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

July 09, 2021

Nissan of Richmond was very attentive to my needs. I walked in an immediately I was greeted. Keep up the awesome works guys. Thank you. More

by TRAV_SR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 09, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

July 09, 2021

Sales call to buy my car without knowing what the status of my service was and telling me to call as soon as possible. Did not meet forecasted completion time. Did not apply point. It was put on the initial More

by KSCURRIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard from sales called I talked to someone else.
Jul 26, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 09, 2021

I came into the dealership to get an oil change for my 2020 Nissan Rogue and Alex Slaga assisted me. He is the BEST. He gave me excellent customer service. The service performed was quick. I love coming t More

by ms_goldencutie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jul 09, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

July 09, 2021

Good proximity to my home. Reasonable price. They seem to be honest so far. I used to go to the Midas next to the dealer for oil changes, repairs, and state inspections, but I realized that the Midas cannot More

by jckokko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jul 09, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else! Paula Quick Owner Loyalty Manager

July 08, 2021

Kevin Preston and the Nismo RVA team are responsive, Kevin Preston and the Nismo RVA team are responsive, thorough, and take ownership of your issues. I value their diagnoses and recommendations. I’ve b More

by SEAN.AND.PATRICIA.MEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Preston
Jul 08, 2021 -

Nissan of Richmond responded

Thank you for your business and this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help. Paula Quick Owner Loyalty Manager

Jul 10, 2021 -

Nissan of Richmond responded

Thank you for your business and this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help. Paula Quick Owner Loyalty Manager

July 08, 2021

i realy happy about the service i recived..continue this good job however it takes a long time to finsh the jon. my comment is about time More

by MEFRMM
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jul 08, 2021 -

Nissan of Richmond responded

Thank you for your review. We appreciate your business. Please let us know if we can be of any further assistance. Paula Quick Owner Loyalty Manager

July 08, 2021

Extremely welcoming environment a great end to end customer experience. Friendly and knowledgeable service advisor went above and beyond to ensure all program documents were in place to reduce out of More

by tiff01lew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jul 08, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your great experience with Nissan of Richmond. We appreciate your business and hope to see you again soon, Tiff! Paula Quick Owner Loyalty Manager

Jul 10, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your great experience with Nissan of Richmond. We appreciate your business and hope to see you again soon, Tiff! Paula Quick Owner Loyalty Manager

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