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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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July 08, 2021

The team was quick and efficient with the service on my car. I walked in, they looked up my name, then took care of everything. Once my car was ready, they drive it out and held the door for me to get in. More

by thomasjack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken at pouncy tract location
Report | Print
Jul 08, 2021 -

Nissan of Richmond responded

Thomas, We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

July 08, 2021

They seem to want to make sure your experience with their service center is a great one. They made sure I was treated with respect and made sure everything was done to my liking More

by dtneubert3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 08, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Phillip and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 08, 2021

The customer service is always great at this location. I’m given detailed info about my car and advice on any issue that I may have. More

by ashleyhuggins1017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Report | Print
Jul 09, 2021 -

Nissan of Richmond responded

Ashley, It's great to hear that Ronald was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Jul 10, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 08, 2021

The dealership had a great energy around the whole place people are nice really on it with customers. Also I felt that I was important while my car was being service. More

by brandon.fultz35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick
Report | Print
Jul 08, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Jul 10, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

July 08, 2021

Very good and helpful I was well assisted and serviced was excellent customer service department were very good my car was well taken care of thank you so much More

by NATWILLIEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick
Report | Print
Jul 08, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Nat! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Jul 10, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Nat! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

July 08, 2021

SERVICE CENTER CAN BE RATED A 10 OUT OF 10 BEING THE HIGHEST EXPECTED RATING FOR MY PERSONAL EXPERIENCES WITH OTHER SERVICE CENTERS. NOT HAPPY THAT NISSAN HAS MADE A DECISSION TO NOT HONOR THEIR CON More

by ARMSTRONGTORCHART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Seth Albright, Derek Slaga
Report | Print
Jul 08, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

July 08, 2021

The most aggravating and stressful experience I’ve had. I was recently discharged from the hospital a couple days prior to the service and all I wanted was my car fixed not to be aggravated. My father had to More

by Dominique McNeil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Jul 26, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention, Dominique, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 07, 2021

Excellent service and customer care shown from the time of my check in (by Chandra), to the time I left. Kept informed of the progress of my service More

by kevin.p.mulvihill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 07, 2021 -

Nissan of Richmond responded

We appreciate your business, Kevin, and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Jul 08, 2021 -

Nissan of Richmond responded

Hi Kevin, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

July 07, 2021

I always receive great service at Nissan of Richmond! All the service employees are very friendly and knowledgeable. All my service needs are addressed and completed in a reasonable time frame. More

by Kim H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright, Derek Slaga
Report | Print
Jul 07, 2021 -

Nissan of Richmond responded

Thank you for taking the time, Kim, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Jul 08, 2021 -

Nissan of Richmond responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

July 07, 2021

I loved that I received fast and courteous service. I am always amazed by the consistency of great quality service and the overall professionalism of the the service personnel. More

by Ressie O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 07, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Jul 08, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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