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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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July 06, 2021

My service experience was excellent as always. Phil and Aaron did an awesome job. The appointment went very smoothly. The work was done correctly and the car was ready on time. More

by David Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Goodwin , Phillip Weinman
Report | Print
Jul 06, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jul 08, 2021 -

Nissan of Richmond responded

Hi David, we're happy to hear you had such a positive experience with our team! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Richmond!

July 06, 2021

This dealership is wonderful with customer service. Everyone is so friendly and helpful. Even down to the service team. I will always send family and friends here. More

by keoundai.ellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul brown
Report | Print
Jul 06, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Jul 08, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us! Take care!

July 06, 2021

Great customer service, professional staff, and my car was serviced in a timely manner. I will definitely be returning to this location if I am in the area. More

by andreasmoffett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jul 06, 2021 -

Nissan of Richmond responded

Andreas, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Jul 08, 2021 -

Nissan of Richmond responded

Hi, we are so happy to read such a great review about Nissan Of Richmond! Thanks for taking the time to leave us this information about your recent visit. Take care!

July 06, 2021

Great place and very good customer services. Guy who took care of me has very good knowledge of customer service. I am very impressed with his service. Love to come back again and again. More

by KIRAN_REGMI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul brown
Report | Print
Jul 07, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Jul 07, 2021 -

KIRAN_REGMI responded

Thank you for your great service.

Jul 08, 2021 -

Nissan of Richmond responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Richmond. Thank you so much for your feedback! We hope you have a great day!

July 06, 2021

Seth is amazing!! He listened and delivered. However I was not made aware of the free oil change going away until I got there. Not Happy about this change. I may not come back! More

by sharondajones35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Report | Print
Jul 07, 2021 -

Nissan of Richmond responded

Hello Sharonda, Thank you for taking the time to submit a review. We take pride in good customer service and happy Seth was such a big help however regret that you were not made aware of our new oil change policy. If you would like to further discuss your concerns, feel free to contact me at your convenience. Paula Quick Owner Loyalty Manager

Jul 08, 2021 -

Nissan of Richmond responded

Hi, thank you for letting us know about your recent visit to Nissan Of Richmond. Please contact us at (804) 346-4200 so we can work with you to make this right.

July 05, 2021

Very friendly service people and the sales staff are always greeting you with a smile.The hamburgers and hotdogs were a nice surprise this weekend also. More

by BABYCAKE5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jul 05, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Jul 07, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 05, 2021

Very Unhappy customer; the service and subpar and they Very Unhappy customer; the service and sub par and they don't pay attention to details or complete customer requests. Wont be taking my car here aga More

by leaktheressa707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Jul 05, 2021 -

leaktheressa707 responded

Terrible service, needed my state inspection done and drove an hour to get there; dealership kept my car for over 3 hours and then I find out after I leave the state inspection was not done and had ro scramble to find another appointment elsewhere at the end of the month - only response from service manager was I dont have an inspector on site - it was almost 4 pm by time I got my car and I believe when I asked to bring my car back they just wanted to close up and so claimed no inspector was there. Inconvenience customer and did not take responsibility for the error.

July 05, 2021

My experience with Nissan Richmond was great! Phil was the person who helped me and he kept me very informed throughout the process and even took the time to call and follow up a few weeks later! More

by SAMANTHAHUCKSTEP19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 06, 2021 -

Nissan of Richmond responded

We are very happy Phil provided you with such a positive experience! We sincerely value your business, Samantha, and look forward to your next visit. Paula Quick Owner Loyalty Manager

July 05, 2021

Great service center. They explain exactly what you need and why. More

by SBELISLE83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jul 05, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Jul 07, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

July 04, 2021

Every time I get my car serviced here, every one is so nice an helpful. I would recommend anyone to get their car serviced here. More

by WILEY_RAYMOND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jul 04, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Jul 07, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

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