Nissan of Richmond - Service Center

We bought a brand new Nissan Sentra. The warning light and system malfunction light came on, and we had to get the new car serviced before the first payment was made. I made an appointment for Monday morn and system malfunction light came on, and we had to get the new car serviced before the first payment was made. I made an appointment for Monday morning at 9 AM. We received no communication all day. We called Monday afternoon to find out that they hadn’t even look Ike’s at the car. Tuesday came with no communication until we called. Wednesday, we called and were told that it had to be checked… Wednesday afternoon, we called. Thursday morning the mechanic called to say that the car should be ready by the end of the day. The car was fixed, but the lack of communication and amount of time needed without explanation was frustrating. More

My experience is always pleasant staff is always friendly and nice helpful I only waited a day to get my services done always called when they found something wrong and nice helpful I only waited a day to get my services done always called when they found something wrong More

I am extremely pleased with the assistance and the updates that were given to me while I was in the building. Happy with the outcome. updates that were given to me while I was in the building. Happy with the outcome. More

Derek and Phillip were very polite and eager to help. The overall service experience was positive except for too much oil being added, causing a return visit. The overall service experience was positive except for too much oil being added, causing a return visit. More

Phil was great. He explained everything to me about the service, the price and was very honest on how long the work would take. He said s doing a great job with the customers. service, the price and was very honest on how long the work would take. He said s doing a great job with the customers. More

Great service, needs were met, best service I've had there. there. More

Service was good. The representative was nice and efficient. I didn't have to wait. Even though it was at a location away from the dealership, I was very satisfied. efficient. I didn't have to wait. Even though it was at a location away from the dealership, I was very satisfied. More

No more free oil changes.is real classless. Not good More

Great first time visit love the no pressure approach will return again for any of my Nissan needs did I mention I got an appt the same week I called definitely a plus needed a inspection b4 July and they got return again for any of my Nissan needs did I mention I got an appt the same week I called definitely a plus needed a inspection b4 July and they got me in. More

Courteous, friendly, polite, proficiency and explain service provided with execellence service provided with execellence More