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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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July 02, 2021

I dealt with Seth, he was extremely professional and helpful. I was received right away and my vehicle was serviced quickly. Discussed othet service options. More

by pperkins0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jul 03, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Seth and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 02, 2021

Phil was attentive and accommodating from start to finish! xxxxxxto him and Nissan Service Team! More

by suzannehigley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil, Phillip Weinman, Derek Slaga
Report | Print
Jul 02, 2021 -

Nissan of Richmond responded

Suzanne, Thank you so much for your excellent review! We are so glad that Phil had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

July 01, 2021

6 days to fix a warranty item, no communication, item never fixed More

by chris.s.dickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paula - 1 , Phillip Weinman, Derek Slaga
Report | Print
Jul 01, 2021 -

chris.s.dickey responded

With a little communication this could have been solved. After 6 days I just took the car back.

July 01, 2021

I’ve had a Nissan for the last 7 years and I’ve never paid for an oil change…. As a long time customer i feel like i was lied to about the lifetime benefits of getting my oil change… also I arrive there More

by Sabrinasutton52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright, Phillip Weinman
Report | Print
Jul 18, 2021 -

Nissan of Richmond responded

Thank you for your feedback, Sabrina. Providing a positive experience is our top priority, so we're disappointed to hear that your recent visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 01, 2021

Caring and put the customer first. Listen to the customer's need. More

by ROBERT.L.CLARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 02, 2021 -

Nissan of Richmond responded

Thank you, Roberet! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Jul 03, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 01, 2021

They went out of their way be helpful and give us just a service that we needed. More

by dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Dave, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

July 01, 2021

Was greeted promptly and received my car back in a timely manner. Service attendant was extremely cordial and helpful. More

by anna.olih91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, Anna, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

July 01, 2021

The Service Technicians I dealt with are knowledgeable and professional. They provided good information about my vehicle and gave me a heads up on the work that has to be done during the next service. More

by CAROLYNREWANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Brown, Derek Slaga
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Thank you, Carolyn, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

July 01, 2021

He help me to connect my phone to my car More

by DORISJOHNSON25334
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Doris, thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

June 30, 2021

Great service The whole team is always helpful when it comes to servicing my car thanks will be back!! Also I used the sunburn program great way to keep up with things !! More

by Alexisparrish28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright, Phillip Weinman
Report | Print
Jun 30, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Alexis! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

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