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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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June 30, 2021

Good and friendly reception. Transparent. Suggested multiple options on what is needed to make car running longer. More

by CHANDANA PUKKELLA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 30, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Chandana. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 30, 2021

Nissan of Richmond is a wonderful dealership. I have purchased two cars through them..I have always experienced wonderful customer service..and the service department is great. They get me in and keep m More

by NADIA.BLACKWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Report | Print
Jun 30, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your excellent experience with Nissan of Richmond. We appreciate your business and hope to see you again soon, Nadia. Paula Quick Owner Loyalty Manager

June 30, 2021

I came in for an oil change and tire rotation. I arrived early to beat the crowd and had a pleasant wait while the technician completed my service.. More

by HAMMES_VA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 30, 2021

Great prompt reasonable priced service. Will be back for the next major service More

by jhunnicutt422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 30, 2021

Always accommodating and extra friendly. Chandra is always my go to person!! She’s always goes above and beyond!! More

by lak.chandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

It's great to hear that Chandra and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 30, 2021

All good, thanks very mucho, I go back again thanks More

by Jonathan Gonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Derek Slaga, Paula Quick , Jonathan Ramirez, Joshua Brown
Report | Print
Jul 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We look forward to working with you again. Paula Quick Owner Loyalty Manager

June 30, 2021

A service man called be an we ended in a shout match. He was so unreasonable. He would not listen to me. This is an issue and bad customer service. I wish you would stop contacting me because I have nothi More

by linda.herman52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Brown
Report | Print
Jul 17, 2021 -

Nissan of Richmond responded

Hello Linda. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 29, 2021

Charging for oil changes is ridiculous. I bought my Nissan in 2016 and part of my contract was free oil changes and inspections. You are not honoring this commitment!! That is not good business. Furthe More

by hopeislove68
Price
Recommend Dealer
No
Employees Worked With
Don Johnson
Report | Print
Jul 16, 2021 -

Nissan of Richmond responded

Thank you for your review and for choosing Nissan of Richmond! I regret to learn that you were not entirely satisfied during your visit and invite you to reach out to us directly so that we can better understand your visit and address your concerns. We value your business. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 29, 2021

Grear experience from the drop off and with the pick up More

by johnsonyavonda
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 29, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Chandra had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 29, 2021

The “greeter” at the front yells “HELLO” at you. The oil changes are no longer free although they have been since I purchased my car in 2015. The free oil changes were a selling point. An email nor mailing More

by Bg4469
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Report | Print
Jul 18, 2021 -

Nissan of Richmond responded

We’re sorry to hear that your overall experience didn't meet the high standards that guests expect from our dealership, We’ll use your comments as a coaching and teachable moment in our quest for continuous improvement. Paula Quick Owner Loyalty Manager 804-346-4200

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