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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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June 28, 2021

Service department has been very good but sales department is awful. More

by jec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

Quality customer service is always our number one priority, and we're happy to hear that Phillip met your expectations. It is disappointing to hear that your sales experience was not a positive one. We would like to hear more about your experience. Please feel free to reach out to us. Thank you again for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 28, 2021

Derk was awesome, he was so kind and kept me up to date on my vehicle at all times. More

by meagan_brown1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

Meagan, Thank you! Derek and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 27, 2021

The service and Care taken by the staff here exceptional. Every time I come Chandra takes care of everything that I need even without notice. More

by MCTCHAPMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Jun 28, 2021 -

MCTCHAPMAN responded

😁

June 27, 2021

Service advisor friendly enough and wait time reasonable, BUT..... unfair that my "oil changes for life" that I was promised (when I bought the car new from here) was reneged. More

by KMo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember
Report | Print
Jul 11, 2021 -

Nissan of Richmond responded

Thank you for doing business with Nissan of Richmond I regret to learn that you were not entirely satisfied during your visit. We invite you to reach out to us directly so that we can better understand your visit and address your concerns. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 27, 2021

My most recent experience as one star because zero stars is not an option. The problem still exists. My car still leaks 6/27 More

by zbostonwoolfolk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Jul 14, 2021 -

Nissan of Richmond responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

June 27, 2021

Clean waiting area, kept us informed as work was in progress. Only complaint was music was a little loud in the waiting area and was definitely not what I would have chosen to listen to. More

by TINYR51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We will share your comments with the team. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 27, 2021

Outstanding service quick and affectionate help with the service and provided great feedback on what I needed at the time when I brought my car in. More

by derek.s.walker8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

Derek, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 27, 2021

Like most places they are under staffed and trying to get their customers needs met and onto the next one. They were courteous and had my car back the next day. More

by JLEEUSMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 27, 2021

My first time dealing with Nissan and the service was GREAT 👍 More

by christiangirl278
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
didn't get his name but the guy that cleaned my car was Great , Chandra Wright
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

June 27, 2021

Great experience with this location. Chandra took care of all my issues. She is truly an asset to this organization! More

by cmyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 28, 2021 -

Nissan of Richmond responded

We are very happy Chandra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

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