Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
June 26, 2021

They were very helpful. In a timely manner received good service. Staff was friendly. More

by brwnjl3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your great experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 26, 2021

Very, very poor customer service. Avoid Derek Salza and Phillip. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright, Phillip Weinman, Derek Slaga, Jonathan Ramirez
Report | Print
Jul 13, 2021 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 26, 2021

I was originally told it would take 2+ hours for my oil change due to them busting busy, on a Friday afternoon but I was out of there in under an hour! More

by SHANNONDUFFY31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Hi, Shannon! Thanks for sharing your thoughts about your experience with Nissan of Richmond. It's great to hear we could send you on your way in a timely manner. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 26, 2021

Chandra provides excellent customer service. She explained each service need and kept me up to date on the progress of the service I was receiving. More

by grizzle.corbin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond--your feedback and rating mean a lot to us. We're glad that Chandra was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 26, 2021

Service rep takes time to explain what costs would be and explain what tech found and repair needed. More

by LVASQ5
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with service our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 26, 2021

Staff were very courteous, friendly and professional. I had a very pleasant experience with the Service department. More

by lightpilot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for your review! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that our service department was able to help you out. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 26, 2021

It’s a good dealership, service men & customer service. They know how to delight their customers More

by TrippleA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our service team! We're glad to hear we delivered a delightful experience! Paula Quick Owner Loyalty Manager

June 26, 2021

With COVID-19 still out there and sooooooo many businesses using that as an EXCUSE to be trifling, I was so pleased to see that every single thing went well with my car’s maintenance appointment. More

by Cabriolet Love!!!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young lady at the checkout counter!!! Nice!!! , Seth Albright
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thanks so much for sharing your thoughts on working with Seth and the rest of our team! We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 25, 2021

Josh was great to work with. He keep to his word of having me out in 2hrs. More

by LAUGHALOTBEAR84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Josh and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 25, 2021

Outstanding Customer Service. Chanda Wright went over and beyond her duty to make sure. I received excellent service. More

by CARLISA_LEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Chandra and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

1
...
297
298
299
...
460