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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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June 24, 2021

Extremely professional and timely! Phil makes sure to provide me with the best customer service and communication in regards to my vehicle. More

by amandarae.ficor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Amanda Rae, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil and our team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

June 24, 2021

Very professional and great customer service service agents are very nice More

by SMARTGOOD52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 24, 2021

Chandra Wright provided outstanding professional Chandra Wright provided outstanding professional attention and solved my cars problem. More

by James Riva
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Thank you so much, James, for your excellent review! We are so glad that Chandra had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 24, 2021

Friendly staff that greeted me as soon as I came in, great service, accurate on the wait time, clean waiting area, overall a good experience. More

by mollyburky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Thank you, Molly, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 24, 2021

The professionalism here is outstanding! Derek Slaga was the absolute best!! More

by Bekkeli.0109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Derek here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 24, 2021

Everyone in the Nissan Service Department is always very welcoming and so nice, they always explain what will be done & make sure they get permission before they do anything else. More

by Brianna Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Jun 25, 2021 -

Nissan of Richmond responded

Thank you, Brianna, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

June 24, 2021

I appreciate the professional attitude and caring of all involved with the sales and servicing of our car More

by doristine1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Tirado
Report | Print
Jun 24, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

June 24, 2021

The service department at Nissan of Richmond has always given good service for repairs to our vehicle. The service advisor, Phil, was very helpful and we appreciated his assistance! The car was repaired More

by PB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Phillip Weinman
Report | Print
Jun 26, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 24, 2021

Bought a car from them with lifetime inspections and oil changes. They informed me that they’ll no longer honor free oil changes. More

by NICKBONNETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Slaga
Report | Print
Jul 11, 2021 -

Nissan of Richmond responded

Nick, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 23, 2021

My service was routine warranty maintenance and the work was completed in a timely manner. The service advisor was great to work with. No problems. More

by E.WAUGH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Report | Print
Jun 23, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again! Paula Quick Owner Loyalty Manager

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