Nissan of Richmond - Service Center

Stopped in and bought brakes for my wife's Maxima today and the parts counter person was very helpful and knowledgeable. I didn't catch his name but did go into the service drive with a question and one of and the parts counter person was very helpful and knowledgeable. I didn't catch his name but did go into the service drive with a question and one of your advisors, Seth, was extremely helpful as well answering several questions I had. Everyone was very helpful from beginning to end More

They tell lies... I purchased my car in 2016 and bought the an that pays for oil.changes, tire rotations, etc... I get to the dealership for my oil change and they claim they don't do that anymore, even th the an that pays for oil.changes, tire rotations, etc... I get to the dealership for my oil change and they claim they don't do that anymore, even though they acknowledge that I bought the car when they were doing it. Stay away from this dealership..save yourself a headache.... More

Fast, effective, professional! I was taken care of as soon as I pulled up to the automatic door for service. Super friendly and helpful, my car is is tip top condition! soon as I pulled up to the automatic door for service. Super friendly and helpful, my car is is tip top condition! More

They are pretty good in their service & customer relationship. Chandra knows how to delight her customers. She is exceptional. relationship. Chandra knows how to delight her customers. She is exceptional. More

Prompt welcome upon arriving for scheduled service and quickly addressed service needs respecting my time. Good service experience from beginning to end. quickly addressed service needs respecting my time. Good service experience from beginning to end. More

Great customer service and completed in a timely fashion . They completed an unknown recall on the vehicle which will save me time in the near future. Service was completed before my scheduled time. . They completed an unknown recall on the vehicle which will save me time in the near future. Service was completed before my scheduled time. More

Couldn’t fix problem, provided false hope and information on fix and then ultimately put the resolution in my hands if I choose. Took no responsibility for poor communication and information. Blamed it on em on fix and then ultimately put the resolution in my hands if I choose. Took no responsibility for poor communication and information. Blamed it on employee who no longer worked onsite. More

Phil was the first service rep I had that was transparent and speedy. I will always ask for him! and speedy. I will always ask for him! More

The service is always great. Derek is honest & friendly! The service is always great. Derek is honest & friendly! I am disappointed that there are no more free oil changes. The only issue I have is that The service is always great. Derek is honest & friendly! I am disappointed that there are no more free oil changes. The only issue I have is that someone from the dealership always calls while my car is being serviced to ask if I want to sell/trade in my car at a lower interest rate. I bought my car for cash outright! I do NOT want a car payment! Stop harassing me! More

Seth got our inspection and required services done same day and informed me what will be needed next time we bring the van in for service. Awesome. day and informed me what will be needed next time we bring the van in for service. Awesome. More