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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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June 20, 2021

The service center completed the work required in a timely manner and we are completely satisfied. The service advisor, Phil, was helpful and responsive. The only negative was the dealer inspection whi More

by Steve Wicks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

Thank you for your honest feedback, Steve. Quality customer service is always our number one priority, and we're happy to hear that you had an overall positive experience. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

June 20, 2021

Customer service was awesome! Even the young lady who helped me with rental!! And Josh was everything. Definitely made me feel at ease and supported! More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Josh and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 19, 2021

My cars still not working correctly, I'm 700 in debt, and I'm poorer than before. Thanks for overcharging me for my new shocks More

by CHADPARK09091983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Brown
Report | Print
Jul 06, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Nissan of Richmond, we take customer reviews very seriously. Please contact me at the number below to provide more insights on your visit. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 19, 2021

Great service! Josh, my service technician was friendly and courteous. He was a pleasure to work with. Nissan’s car wash sucks but everything else was satisfactory! More

by Ron B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

Thank you, Ron, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and regret, however, we missed the mark on the car wash. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Hi Ron B., we are very happy to have provided you with such a positive experience! We hope to see you soon!

June 19, 2021

Phil was wonderful! Responsive to all my questions and kept me updated throughout the whole repair process. He made a stressful situation less stressful! Thank you More

by Sallym16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

Thank you, Sally, for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Phil was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Hi Sallym16, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 19, 2021

The service I received was #1. Derek was do professional and made sure I understood everything and what serviced I would soon need. Thanks Derek More

by DELTAGIRL1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

It's great to hear that Derek was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Hi Deltagirl1960, we are very happy to have provided you with such a positive experience! We hope to see you soon!

June 19, 2021

Fast quick and friendly. Highly recommend. No issues at all and i will come back in the near future. Great customer service. Excellent work. NICE More

by Cman18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Hi Cman18, we are very happy to have provided you with such a positive experience! We hope to see you soon!

June 19, 2021

The service was swift, efficient, and friendly. I appreciated the team’s sincerity and good-naturedness. They also handled an altercation with another guest well. More

by NOAHCRAWFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Jun 21, 2021 -

Nissan of Richmond responded

Noah, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 19, 2021

Great service as usual. I’ve been purchasing my vehicles from Richmond Nissan for many years. So over the years I’ve had lots of service on my vehicles and it’s always been top-notch. More

by NLFELDMAN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 18, 2021

Excellent service Don always takes good care of me and my Z!!!! Derek was great too. Will recommend to come for service to friends!! Thank you More

by lbloxsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Chandra Wright, Derek Slaga, Jonathan Ramirez
Report | Print
Jun 20, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Don here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Jun 21, 2021 -

Nissan of Richmond responded

Hi Lbloxsom, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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