Nissan of Richmond - Service Center

Good service , friendly employees. Clean facility. I brought my truck in for a check engine light. But after two hours on the computer couldn’t find any problems brought my truck in for a check engine light. But after two hours on the computer couldn’t find any problems More

Phil was great. Appreciated his concern for my wait time during the service. He is an asset to Nissan and his genuineness is a breath of fresh air. during the service. He is an asset to Nissan and his genuineness is a breath of fresh air. More

They revoked life time oil change which was promised when i bought the car.Also they stopped shuttle and also cant get a waiting appointment i bought the car.Also they stopped shuttle and also cant get a waiting appointment More

Work was done without a long wait. Projected time was on point. Seth went over what was done and explained what needed to be done on the next visit. point. Seth went over what was done and explained what needed to be done on the next visit. More

Thank you Phil for being so thoughtful and caring. You get a goal stat for your customer service🌟Many thanks to you.Thank you. Deborah get a goal stat for your customer service🌟Many thanks to you.Thank you. Deborah More

The customer service I received at this location was awesome. I waiting almost three hours for my oil change Chandra got right in top of things. she make sure the technician got straight to my car. She awesome. I waiting almost three hours for my oil change Chandra got right in top of things. she make sure the technician got straight to my car. She went above and beyond for me and I appreciate it, More

The excellent service in the service department is the reason I continue as a repeat customer. I don’t appreciate sales calls as a result of my visits. That’ll be the reason I go elsewhere reason I continue as a repeat customer. I don’t appreciate sales calls as a result of my visits. That’ll be the reason I go elsewhere More

My high rating is due to the most professional and personal caring of Phil Weinman. He is a great asset to Nissan and makes us feel like a friend and keeps his word in getting our cars serviced as qui personal caring of Phil Weinman. He is a great asset to Nissan and makes us feel like a friend and keeps his word in getting our cars serviced as quickly as possible and his explaining when ready all work performed.He makes me feel comfortable to call him at any time if I feel I have a question or problem with my Rogue. He deserves a raise for his representing Nissan in a very professional manner. I will buy again from your dealership due to Phil Weinman in your service dept. that I know I will be treated honestly and fairly. More

My service advisor. Ms. Chandra, is the best. Cant Express my appreciation to her enough. And the. Rental department staff are awesome too. I am so appreciative when ms. Chandra works with my budget Express my appreciation to her enough. And the. Rental department staff are awesome too. I am so appreciative when ms. Chandra works with my budget and do all she can to get my vehicle serviced in a timely fashion and even keeps me abreast throughout the process. Thank you my Nissan of Richmond family. More

I went in for an oil change which is normally free for me. Filters being added were suggested which I agreed to and I ended up paying a lot more than I expected with the oil change also being charged. Wai me. Filters being added were suggested which I agreed to and I ended up paying a lot more than I expected with the oil change also being charged. Wait time was about 3 and a half hours and was told it would only be an hour and a half to two hours. I then was given my keys without being charged my fees. So I thought I didn’t owe anything at first. Two days later I’m being bothered basically harassed while at work almost in a threatening manner saying the bill HAD to be paid on the day I was being called. I was called again after I said I would be in later on in the day to pay my bill on the first call. Just a terrible experience overall. More