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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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June 05, 2021

They were able to fit me into the schedule which I really did appreciate before going on a long trip. Great people!! Service!!Thank you! More

by CHARLIE.GIRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison, Joshua Brown
Jun 07, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Jun 07, 2021 -

Nissan of Richmond responded

Charlie.girl, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! Thank you so much again for your feedback! We hope you have a great day!

June 05, 2021

Very professional n knowledgeable n very courteous, I definitely going to recommend to my friends to get their service done at your place Thanks Muhammad Ansari More

by UNICORNAMERICA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Tirado
Jun 07, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team, Muhammad. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

June 05, 2021

This was the easiest dealership I have worked with. I was in and out in 2 hours. Representative was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to More

by MOHITRAWAT48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Antonio Tirado, Joshua Brown
Jun 05, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 05, 2021

My services supposed to be free, but they charged me $45. I was really upset with this Olivia changes. No one updated these changes before my service appointment. More

by GANESH.KANDULA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jun 05, 2021 -

Nissan of Richmond responded

Thank you for your review, Ganesh. We strive to make sure that all of our customers leave happy, and disappointing to hear that you weren't fully satisfied with your experience here at Nissan of Richmond. Please don't hesitate to reach out to us directly so that we may address your concerns. Paula Quick Owner Loyalty Manager

June 05, 2021

I received an amazing customer service and they even showed me where to take my dog while waiting. The representative was so courteous and professional. I trust your company for ensuring my car is servi More

by ALI.A.ALHADA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright, Jonathan Ramirez, Antonio Tirado
Jun 05, 2021 -

Nissan of Richmond responded

Ali, thank you for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 05, 2021

Timely and professional! Service department explained clearly the work that was requested and any additional work that mechanics suggested. 5 star rating overall, gave a 4 star for price. More

by VAK9DADDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Jun 07, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

June 04, 2021

All intersections were great kept me informed. Unfortunate to hear about going back on the lifetime oil changes but that’s beyond the service dept. More

by LORENZO LaDelfa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Jun 05, 2021 -

Nissan of Richmond responded

Thank you, Lorenzo, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

June 04, 2021

Seth the master service manager was instrumental in coordinating the multiple aspects necessary to accomplish my car’s repair. Such as scheduling, sourcing parts, arranging a rental car, etc, and did s More

by tate.rash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna the rental car associate, Seth Albright, Joshua Brown
Jun 05, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Seth and the team to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 04, 2021

Waiting time was okay, service was great.let me know when vehicles were ready, my vehicle was washed let me know how many more oil change I have More

by agnesnb58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Fakhori
Jun 05, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Agnes! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 04, 2021

The service was great. The only problem occurred on the sales side. Someone contacted me about possibly selling my car to the dealership, but when I went to look for him no one knew what I wax talking abou More

by jabacon
Friendliness
Recommend Dealer
Yes
Employees Worked With
Seth, Seth Albright
Jun 05, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. While we're happy to hear that our service team was able to serve you and demonstrate our commitment to great service, we do apologize for the confusion on the sales side. If there is anything we can assist you with in the future, please let us know. We look forward to serving you again! Paula Quick Owner Loyalty Manager

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