Nissan of Richmond - Service Center

Seth helped me. I was unaware of some changes regarding oil changes and also needing appointment for state inspection. I live about 45 minutes away and Seth was able to accommodate me. I waited in lobby an oil changes and also needing appointment for state inspection. I live about 45 minutes away and Seth was able to accommodate me. I waited in lobby and he kept me updated throughout the whole process. He did a great job! More

Although the service department had my car most of the day and the oil charge program was disconnected. I was pleased with my overall experience. day and the oil charge program was disconnected. I was pleased with my overall experience. More

Service was prompt , Chandra was great with excellent customer service . I was pleased that my car was washed when I return to pick it up. customer service . I was pleased that my car was washed when I return to pick it up. More

Great customer service. I dropped my car off thinking it would take all day. And by the time I ran a few errands and got home. My car was ready ! would take all day. And by the time I ran a few errands and got home. My car was ready ! More

The only thing they sure sent out a notice about the changes about oil change it was not right if you get it for free and now have to pay. Not right changes about oil change it was not right if you get it for free and now have to pay. Not right More

They no longer honor the lifetime maintenance package I purchased. When I called I was told to find another dealership. Thank you, I will do that. purchased. When I called I was told to find another dealership. Thank you, I will do that. More

I had a problem and the Sales rep jumped in and got my issue resolved in a reasonably time with me being a priority. Thanks issue resolved in a reasonably time with me being a priority. Thanks More

Quick, efficient service and good price! I appreciate the discount for my oil change as well! Thanks for everything. I will definitely be coming back. discount for my oil change as well! Thanks for everything. I will definitely be coming back. More

I have always come here for service since purchasing my vehicle back in 2015. Excellent service from day one and purchase to the service appointments I have had since then. vehicle back in 2015. Excellent service from day one and purchase to the service appointments I have had since then. More

I dont want to even give this dealership a star because they ruined my engine. Extremely dissatisfied and very disappointed!! Went in for a thermostat came out overheating and engine ruined. It wasnt overh they ruined my engine. Extremely dissatisfied and very disappointed!! Went in for a thermostat came out overheating and engine ruined. It wasnt overheating before i brought but in. 🤷😡😡 More